Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Critz

Las Vegas,NV

Summary

Accomplished leader with a proven track record at Enterprise Holdings, enhancing operational efficiency and driving sales growth. Expert in customer service and operations, adept at fostering client relationships and leading teams to exceed targets. Demonstrated ability to streamline processes for profitability, achieving significant results in fleet logistics and commercial account management.

Overview

23
23
years of professional experience

Work History

Fleet Logistics Supervisor

Enterprise Holdings
12.2020 - 10.2023
  • Managed the 65 member driver team including hiring, review process, lead selection, and performance management.
  • Worked with Fleet and Daily Rental management to provide vehicle data from both home city and airport markets and historical rental data to support ordering and fleet planning.
  • Managed all vehicle movement utilizing Driver Routing and Scheduling (DRS) and prepare monthly reports using data compiled from DRS,
  • Researched and proposed transportation options, timing and limit costs to U.S. locations.
  • Troubleshot potential customer issues and concerns.

Commercial Truck Account Manager

Enterprise Holdings
10.2017 - 11.2020
  • Developed a comprehensive retail strategy including: identifying and tracking retail leads, advertising, merchandising, sales, and delivery.
  • Worked with Business Management and Referral Car Sales for all backend paperwork, financing, extended service contracts and other ancillary products.
  • Built and expanded relationships with wholesale purchasers including franchise and independent dealers as well as retail websites and print advertising to supplement lead generation.
  • Provided consistent training and follow-up with 7 Truck Rental branches and employees to improve generation of quality sales leads.

Remarketing Senior Account Manager

Enterprise Holdings
07.2010 - 09.2017
  • Cultivated productive relationships with 40 business representatives and consulted closely to uncover needs and match to available solutions.
  • Delivered sales presentations and pitches to clients, upper management and other sales associates for demonstration.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Analyzed key competitors to respond to competitive threats.

Area Rental Manager

Enterprise Rent-A-Car
03.2001 - 06.2010
  • Planned, assigned and directed work; appraised and documented performance; rewarded and coached 40+ employees; addressed complaints and partnered with personnel to resolve problems.
  • Prepared and implemented fleet, marketing, employee and sales plans.
  • Maintained and increased profitability levels for 8 branches within the assigned area.
  • Developed staff by providing information, educational and growth opportunities, including mentoring.

Education

High School Diploma -

Marble Falls High School
Marble Falls, TX
05.1991

Skills

  • Customer Experience
  • Sales Operations
  • Leadership
  • Communication
  • Teamwork
  • Problem Solving

Timeline

Fleet Logistics Supervisor

Enterprise Holdings
12.2020 - 10.2023

Commercial Truck Account Manager

Enterprise Holdings
10.2017 - 11.2020

Remarketing Senior Account Manager

Enterprise Holdings
07.2010 - 09.2017

Area Rental Manager

Enterprise Rent-A-Car
03.2001 - 06.2010

High School Diploma -

Marble Falls High School

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Kevin Critz