Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kevin Crosbie

South Glens Falls,NY

Summary

Professional with strong experience in produce management, prepared for this role. Skilled in inventory management, quality control, and customer service. Known for effective team collaboration and adaptability to changing needs. Consistently delivers results through leadership and problem-solving abilities.



Overview

14
14
years of professional experience

Work History

Assistant Produce Manager

Hannaford Supermarket
08.2023 - 04.2025
  • Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
  • Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.

Pizza Delivery Driver

Giavannos Pizzeria
06.2019 - 08.2023
  • Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
  • Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
  • Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
  • Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.

Pizza Delivery Driver

Dominoes Pizza
09.2017 - 06.2019
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Processed payments by accepting cash, checks and credit and debit card payments.

Full Time Student

SUNY Adirondack Community College
01.2015 - 01.2017
  • AAS Degree in IT/Networking
  • Current GPA 2.83
  • Cisco Lab Assistant to professor.
  • Cisco certification in Networking – Currently Cisco Lvl 2-3
  • C+ knowledge in computer hardware and maintenance.
  • Server administration/ Cyber security.
  • Typing 50 WPM with 2% mistake rate.

Full Time Student

SUNY Adirondack Community College
01.2015 - 01.2017
  • AAS Degree in IT/Networking
  • Current GPA 2.83
  • Cisco Lab Assistant to professor.
  • Cisco certification in Networking – Currently Cisco Lvl 2-3
  • C+ knowledge in computer hardware and maintenance.
  • Server administration/ Cyber security.
  • Typing 50 WPM with 2% mistake rate.

Manager in Training/Shift Manager

Aldi Inc USA
01.2013 - 01.2014
  • Ran Quaker Road store with Store Manager
  • Performed inventory control, banking and training
  • Balanced cashiers, P&L, scheduling and merchandising

Zone Merchandising/Supervisor/Department Manager

WalMart
01.2011 - 01.2013
  • Oversaw the core, hired staff, trained and coached
  • Performed marketing and merchandising and supported sales promotions
  • Ordered stock, inventory control, customer service and supervision

Security Guard

Saratoga Race Track
01.2011 - 01.2011
  • Checked IDs and made certain that unauthorized persons did not enter
  • Ensured the safety of persons and property of NYRA
  • Reported incidents to line sergeants, ticketed violators of NYRA rules and regulations

Education

Associate of Applied Science - IT/Networking

SUNY Adirondack
Queensbury, NY

Skills

  • Configure a Cisco switch/router using IOS 121 or higher, Install hardware in a full/half rack and wire correctly
  • Office Management, Inventory Control and Customer Service
  • Warehouse Management System Implementation
  • General Office, Clerical, Filing and Data Entry
  • Microsoft Word and Excel
  • Great Organizational and Communications Skills with all levels
  • Task delegation
  • Merchandising strategies
  • Display creation
  • Retail inventory management
  • Operational efficiency
  • Problem-solving

Timeline

Assistant Produce Manager

Hannaford Supermarket
08.2023 - 04.2025

Pizza Delivery Driver

Giavannos Pizzeria
06.2019 - 08.2023

Pizza Delivery Driver

Dominoes Pizza
09.2017 - 06.2019

Full Time Student

SUNY Adirondack Community College
01.2015 - 01.2017

Full Time Student

SUNY Adirondack Community College
01.2015 - 01.2017

Manager in Training/Shift Manager

Aldi Inc USA
01.2013 - 01.2014

Zone Merchandising/Supervisor/Department Manager

WalMart
01.2011 - 01.2013

Security Guard

Saratoga Race Track
01.2011 - 01.2011

Associate of Applied Science - IT/Networking

SUNY Adirondack
Kevin Crosbie