Kevin Cruz
Coshocton
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective team management, and problem-solving expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Billing Specialist
Spectrum
05.2025 - Current
- Processed customer invoices accurately and efficiently to ensure timely billing cycles.
- Managed customer account information to maintain up-to-date records and facilitate billing operations.
- Collaborated with sales team to verify billing information and resolve discrepancies swiftly.
- Resolved billing disputes through thorough investigation and effective communication with customers.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
Shift Leader
Walgreens
09.2019 - 05.2025
- Supervised team members to ensure smooth daily operations and adherence to company policies.
- Implemented efficient shift scheduling to optimize labor costs and meet customer demand.
- Conducted training sessions for new hires, enhancing team performance and service delivery.
- Monitored inventory levels, coordinating restocking efforts to prevent stockouts.
- Resolved conflicts among team members, promoting a collaborative work atmosphere.
- Assisted in merchandising and product placement, improving store aesthetics and customer engagement.
- Collaborated with management to implement strategic initiatives to boost sales performance.
- Conducted regular audits of cash handling procedures to maintain financial accuracy.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Lead Line Cook
Taco Bell
03.2018 - 09.2019
- Supervised daily kitchen operations, ensuring smooth workflows and timely meal preparation.
- Implemented inventory control measures to reduce waste and maintain optimal stock levels.
- Ensured compliance with health and safety regulations in food preparation and kitchen cleanliness.
- Conducted quality control checks on food items, ensuring adherence to company specifications.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Cultivated a positive working atmosphere among kitchen staff and a strong sense of teamwork.
Education
GED -
Heartland Alternative School
Selma, CASkills
- Customer service
- Billing systems and software
- Payment posting
- Cash handling
- Team leadership
- Problem-solving
- Team motivation
- Training assistance
- Team supervision
- Safety processes and procedures
- Food safety knowledge
- Flexible schedule
Certification
- Licensed Pharmacy Technician - Received while working at Walgreens
-License Number: 09216025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Billing Specialist
Spectrum
05.2025 - Current
Shift Leader
Walgreens
09.2019 - 05.2025
Lead Line Cook
Taco Bell
03.2018 - 09.2019
GED -
Heartland Alternative School