Kevin Cruz Otero
Kissimmee,FL
Summary
Results-driven professional with focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CEO
Kc Quality Home Renovation
09.2020 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Fostered strong relationships with industry partners to expand business opportunities.
- Led project management efforts for various initiatives ranging from technology implementation to facility renovations.
- Assisted customers in visualizing furniture placement within their homes using design software tools.
Interior and Exterior Remodeling
Furniture Packages USA Inc
3728 Grissom Ln, Kissimmee, FL 34741
08.2016 - Current
- Reduced company expenses through diligent monitoring of material usage, appropriate disposal of waste, and recycling efforts.
- Resolved customer concerns promptly through effective communication strategies resulting in repeat business opportunities.
- Assisted clients in selecting appropriate color schemes and paint types for their specific needs, resulting in increased satisfaction rates.
- Developed strong relationships with local suppliers to secure competitive pricing on materials for ongoing projects.
- Developed space planning concepts, color palette selections, and textile presentations.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Enhanced client satisfaction by delivering high-quality remodeling projects within budget and on schedule.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
Warehouse Supervisor
Furniture Packages USA Inc
3728 Grissom Ln, Kissimmee, FL 34741
08.2016 - Current
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Completed daily operations on time and maintained high standards of accuracy.
Lead Driver
Opmax Support Services LLC
6901 Tpc Dr #350, Orlando, FL 32822
09.2015 - 12.2017
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
- Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.
Car Detailing
Opmax Support Services LLC
6901 Tpc Dr #350, Orlando, FL 32822
09.2015 - 12.2017
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Continuously monitored industry trends and best practices so as to stay on top of latest advancements within the car detailing field, and adapt them into our own workflow as appropriate.
- Kept up-to-date with industry trends and latest car detailing techniques, ensuring our services remained competitive and cuttingedge.
- Trained new employees on company protocols, safety procedures, and best practices in car detailing.
- Assisted in training new employees on proper car detailing techniques, improving overall staff performance.
- Maintained a clean workspace for increased safety and efficiency in the car detailing process.
Education
High School Diploma -
Escuela Superior Rosalina Caraballo De Martínez
José Celso Barbosa, Guaynabo, 00965,05-2010
Skills
- Innovation management
- Organizational agility
- Sustainable business models
- Inspirational leadership
- Negotiation
- Planning and coordination
- Approachable leader
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Team building
- Professionalism
Languages
Spanish
Full Professional
Certification
Automotive Mechanic
Timeline
CEO
Kc Quality Home Renovation
09.2020 - Current
Interior and Exterior Remodeling
Furniture Packages USA Inc
08.2016 - Current
Warehouse Supervisor
Furniture Packages USA Inc
08.2016 - Current
Lead Driver
Opmax Support Services LLC
09.2015 - 12.2017
Car Detailing
Opmax Support Services LLC
09.2015 - 12.2017
High School Diploma -
Escuela Superior Rosalina Caraballo De Martínez