Kevin Cunniff
Highland Park,IL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Guest Services Associate
Oakview Group, Xtreme Sports Arena
01.2021 - Current
- Greet visitors and customers upon arrival, offer assistance and answered questions to build rapport and retention.
- Help new staff on correct procedures, compliance requirements and performance strategies.
- Resolve guest issues with knowledgeable and friendly service.
- Help promote the ECHL Iowa Heartlanders Minor League Hockey Team.
Parks and Recreation Worker
Park District Of Highland Park
05.2019 - 08.2019
Usher
Ravinia Music Festival
05.2018 - 09.2018
- Greeted customers with smile and provided friendly, knowledgeable service.
- Assisted patrons with seating by giving directions
- Directed ticket holders to seats and facility locations.
Education
Bachelor of Arts - Communication Studies, Major, Sport & Rec., Minor
University of Iowa
Iowa City, Iowa05.2023
Event Management Certificate
University of Iowa
Iowa City, IA05.2023
Certificate of Completion - Certificate of Global Sport Management
New York University, School of Professional Studie
New York, NY08.2022
Skills
- Customer Service
- Creative Solutions
- Meeting Organization
- Verbal & Written Communication
- Promoting Services and Amenities
- Personable Demeanor
Volunteer experiences include working with the Special Olympics and the Morraine Valley Food Pantry
While volunteering for the Special Olympics I helped coach the Special Olympians in basketball.
Working at our local community food pantry I stocked shelves and distributed food to underserved members in my community.
Timeline
Guest Services Associate
Oakview Group, Xtreme Sports Arena
01.2021 - Current
Parks and Recreation Worker
Park District Of Highland Park
05.2019 - 08.2019
Usher
Ravinia Music Festival
05.2018 - 09.2018
Bachelor of Arts - Communication Studies, Major, Sport & Rec., Minor
University of Iowa
Event Management Certificate
University of Iowa
Certificate of Completion - Certificate of Global Sport Management
New York University, School of Professional Studie
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