Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Davis

Farley

Summary

Dynamic leader with a proven track record at Hy-Vee, excelling in customer service. Elevated customer satisfaction and sales through innovative team leadership and effective problem-solving. Skilled in staff development and project planning, achieving significant operational improvements. Demonstrates a positive attitude and goal-oriented approach, driving team success and exceeding performance metrics.

Overview

10
10
years of professional experience

Work History

Market Grille Manager

Hy-Vee
10.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Aisles Online Manager

Hy-Vee
08.2021 - 09.2023
  • Streamlined e-commerce processes, improving customer satisfaction and increasing sales revenue.
  • Monitored competitor activities to stay informed about their latest strategies and tactics in the online space.
  • Troubleshot issues with websites and fixed scripting and use issues.
  • Trained junior staff members in best practices for online management, fostering professional growth within the team.

Aisles Online Manager

Hy-Vee
11.2016 - 07.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Maximized performance by monitoring daily activities and mentoring team members.

Customer Service Sales Representative

Hy-Vee
08.2015 - 10.2016
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Maintained current knowledge of evolving changes in marketplace.
  • Informed customers of promotions to increase sales productivity and volume.

Education

Associate of Applied Science -

North-East Iowa Community College
Peosta, IA
05-2022

High School Diploma -

South Winneshiek Community High School
Calmar, IA
05-2015

Skills

  • Customer service
  • Digital marketing strategy
  • Goal oriented
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Task delegation
  • Project planning
  • Positive attitude
  • Problem-solving

Timeline

Market Grille Manager

Hy-Vee
10.2023 - Current

Aisles Online Manager

Hy-Vee
08.2021 - 09.2023

Aisles Online Manager

Hy-Vee
11.2016 - 07.2021

Customer Service Sales Representative

Hy-Vee
08.2015 - 10.2016

Associate of Applied Science -

North-East Iowa Community College

High School Diploma -

South Winneshiek Community High School

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Kevin Davis