Kevin Del Rio
174 Allison,NY
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
5
5
years of professional experience
Work History
Nike Sales Associate
Nike Factory Outlet
Staten Island, NY
08.2019 - 02.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Completed orders and organized product deliveries to meet customer timetables.
- Increased sales by offering advice on purchases and promoting additional products.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Provided positive first impressions to welcome existing, new and potential customers.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Tracked stock using company inventory management software.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Developed, marketed and sold full range of products and support services.
- Maintained records related to sales, returns and inventory availability.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Barista
Joe And The Juice
Manhattan, NY
06.2017 - 08.2019
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Trained new employees in groups and in one-on-one scenarios.
- Controlled line and crowd with quick, efficient service.
- Created original artwork for specials board display daily.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Complied with standards for merchandising, stocking and storing product.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Cultivated to recall customers' names and address each by name.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Prioritized drink requests while managing interruptions.
Education
Associate of Arts - Photography
College of Staten Island of The City University of New York
Staten Island, NY05.2021
High School Diploma -
Frank Mccourt High School
New York, NY06.2018
Skills
- Sales trends
- Stocking and replenishing
- Contract preparation
- Product promotions
- Professional demeanor
- Multi-tasking strength
- Product and service sales
- Cash register operation
- Sales expertise
- Exceptional customer service
- Shipment processing
- Relationship building
- Client Service
- Adapt to diverse groups
- Point of sale operation
- Problem-solving skills
- Excellent people skills
- Operations management
- Schedule optimization
- Creative Thinking
- Complex Problem Solving
- Critical Thinking
- Attention to Detail
- Decision Making
- Service-Oriented
- Business Development
- Task Prioritization
photography
I am Fine Arts photographer well oriented in products, journalism, portraiture, and events. I have 7 years of experience perfecting the craft and still learning more. Taking photos gave me the ability to show visual stories. Photography is a powerful medium that can be utilized in multiple ways.
Timeline
Nike Sales Associate
Nike Factory Outlet
08.2019 - 02.2022
Barista
Joe And The Juice
06.2017 - 08.2019
Associate of Arts - Photography
College of Staten Island of The City University of New York
High School Diploma -
Frank Mccourt High School