Kevin Denico
Orlando,FL
Summary
I'm an enthusiastic professional with experience in recreational facilities. I'm organized and motivated, with strong communication skills and a passion for helping people become more active. I excel in customer service, safety, and creating positive experiences. Skilled in emergencies and security protocols, I'm reliable, with excellent time management and computer skills. I have a proven ability to interact professionally with executives, staff, and guests, and I aim to leverage my skills to succeed in any task.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Recreation Supervisor
Loews Hotels & Co
04.2023 - Current
- Apply innovative and analytical thinking to meet the needs of guests, team members, and the LHUO
- Addressed guest situations with excellent communication and problem-solving skills
- Communicated with all guests to provide seamless experiences exceeding expectations while enforcing Loews Hotels' safety protocols
- Demonstrated adaptability by supervising and adjusting to operations across various Universal properties
- Enhanced lifeguard and team member training to consistently ensure guest safety and excel in service audits by independent evaluators
- Oversee daily lifeguard and recreation operations at the Universal Orlando Portofino Hotel, which has 750 guest rooms
Loews Recreation Lead Lifeguard
Loews Hotels/Lakewood
09.2021 - 04.2023
- Implemented effective strategies to reduce risk factors associated with swimming activities
- Provided professional customer service while promoting a fun atmosphere for visitors
- Provided guidance and support to lifeguards in dealing with patron complaints or safety concerns
- Demonstrated ability to effectively manage and prioritize multiple tasks in a fast-paced environment
- Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger.
BAGGER/CASHIER
Publix
03.2021 - 08.2021
- Committed to delivering excellent customer service while working in a fast-paced environment
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Worked with coworkers to complete tasks
- Identified ways to improve efficiency in operations and implemented process changes
- Provided efficient and courteous service to customers at all times.
CREW MEMBER
McDonald's
02.2020 - 02.2021
- Managed communications between team members, customers and vendors to keep operations efficient and successful
- Met targets consistently by working hard and with strong attention to detail
- Ordered, organized, and rotated supplies
- Satisfied customers every day with fast, friendly, and knowledgeable support for their needs
- Taught new employees important procedures such as taking orders and cashing out cars
- Cross-trained in multiple positions within the store as needed.
Education
Associate of Arts - Hospitality
Valencia College
Orlando, FL05.2025
High School Diploma -
Freedom High School
Orlando, FL05.2021
Skills
- Staff Supervision
- Conflict Mediation
- Fluent Bilingual (English-Spanish)
- Reliability
Certification
- Ellis Lifeguard Certification
- SGE Elite Lifeguard
- Star Guard Elite Supervisor
Timeline
Recreation Supervisor
Loews Hotels & Co
04.2023 - Current
Loews Recreation Lead Lifeguard
Loews Hotels/Lakewood
09.2021 - 04.2023
BAGGER/CASHIER
Publix
03.2021 - 08.2021
CREW MEMBER
McDonald's
02.2020 - 02.2021
Associate of Arts - Hospitality
Valencia College
High School Diploma -
Freedom High School
- Ellis Lifeguard Certification
- SGE Elite Lifeguard
- Star Guard Elite Supervisor
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