Estefany Silva
Saint Cloud,FL
Summary
I am experienced with laboratory protocols, maintaining clean, and efficient work environment. Knowledge of safety regulations and best practices to ensure compliance and accuracy.
I brings dedication to excellence and calm demeanor. I am a team player trained in laboratory procedures, equipment maintenance and inventory management. Supports lab operations with accurate documentation and organized spaces.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Loews Hotels & Co
09.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Patient Service Representative
Osceola Community Healthcare Services
03.2021 - 05.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Managed approximately 20 patients, incoming calls, emails, and faxes per day
Patient Screener
Osceola Community Health Services
03.2021 - 04.2021
- Ensuring COVID-19 health safety upon patient’s arrival
- Patient hand sanitizing before and after leaving the building, checking patient’s temperatures
- Help complete patients' registration
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Adhered to strict screening techniques and procedures while conducting screenings.
- Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Volunteer Services
Osceola Regional Hospital
05.2020 - 01.2021
- Making sure the incubators are filled with the right supplies
- Running lab samples to the laboratory
- Visiting patients' rooms and providing them with nourishment
- Preparing Kits
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Education
Associate of Arts -
Valencia College
Orlando, FL01-2026
Skills
- Processes and procedures
- Microsoft & Excel experience
- Problem-solving
- Excellent communication
- Data analysis
- Organizational skills
- Customer service
Certification
- AHA-BLS (CPR & AED) Certification EXP: 9/2025
- AHA- First AID Certification EXP:9/2025
- NHA : Phlebotomist Technician EXP: 2025
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Loews Hotels & Co
09.2024 - Current
Patient Service Representative
Osceola Community Healthcare Services
03.2021 - 05.2022
Patient Screener
Osceola Community Health Services
03.2021 - 04.2021
Volunteer Services
Osceola Regional Hospital
05.2020 - 01.2021
- AHA-BLS (CPR & AED) Certification EXP: 9/2025
- AHA- First AID Certification EXP:9/2025
- NHA : Phlebotomist Technician EXP: 2025
Associate of Arts -
Valencia College
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