Kevin De Villava
Moorestown,NJ
Summary
Proven leader with extensive experience at Lowe's Home Improvement, adept in customer service management and team leadership. Elevated customer satisfaction and employee development, mentoring over 140 associates into advanced roles. Achieved double-digit sales growth in 3 years by optimizing store operations and fostering a positive, results-driven work environment.
Overview
25
25
years of professional experience
Work History
Store Manager
Lowes Home Improvment
05.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Hired, developed, trained and promoted associates into management roles through out the store.
- Managed inventory control, cash control, and store opening and closing procedures.
- Ensured that store was profitable every year by having tight controls on expenses while still maximizing sales.
- Scheduled 160 associates weekly to ensure that traffic flow matched our coverage.
- Engagement scores through our company's BEST surveys have improved each and every year I have been at the store.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained consistently high service scores tracked by our company's Likelihood to Return (LTR) customer survey.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- In the past 4 years as a store manager, I was able to groom over 40 associates into Department Manager, Assistant Store Manager and Store Manager roles.
- Ensured all sales plans were achieved. Was able to achieve double digit sales comps for 3 of the 5 years as a store manager.
- Made sales plans for all five years at two different stores as a Store Manager.
Operations Manager
Lowes Home Improvment
05.2010 - 05.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Responsible for the overall profit of stores. Managed schedules and all policy and procedure updates to ensure store was maximizing profits.
- Managed the front end operations as well as the back end operations of stores with $40-$60 million dollars of annual revenue.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Hired, trained, developed and counseled junior Assistant Store Managers on job responsibilities.
- Responsible for growing careers. While in this role I was able to see over 100 associates promoted into new roles within the company.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Consistently tasked with training Operation Managers throughout the Philadelphia region for their roles.
Assistant Store Manager
Lowes Home Improvment
05.2002 - 05.2010
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies. Ensured daily business folders were maintained and the store was operating ethically and within the law.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed the scheduling of 50+ associates
- Ordered product that was consistent with customer demands
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays. Set endcaps and drop zones that were localized to ensure that we were relevant to the communities that we served.
- Rotated merchandise and displays to feature new products and promotions. Consistently ensure first in, first out process was taking place. Following this process ensured our goods were always fresh especially on perishables such as plant goods.
- Managed multi million dollar deparments that together encompassed 40-60 percent of total store revenue.
- Hired a diverse staff that was representative of the communities that we served.
- Responsible for training, developing, counseling and promoting of associates.
Department Manager
Lowes Home Improvment
12.2001 - 05.2002
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Set endcaps that were consistent with customer demand.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide sales goals. Cross merchandised my department items to maximize opportunities to sell.
- Improved customer satisfaction rates through proper scheduling of staff.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- The two departments I was responsible for had an annual revenue of $9 million combined.
- Responsible for hiring, developing, counseling and promoting12 associates.
- All responsibilities above ensured all sales goals and profit goals were met. Margin dollars increased through departments efforts to cross merchandise and proper training on customer service and inventory replenishment.
Department Head
The Home Depot Inc
09.1999 - 12.2001
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities. Inventory replenishment process, down stocking and endcap merchandising was essential in getting $10 million dollar sales plans achieved each year.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees. I was consistently honored being called department head of the month. I mentored countless associates. I was also designated to as a forklift trainer as I displayed my ability to teach.
- Mentor new associates, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Responsible for hardware and tools departments that had an annual revenue of $10 million combined.
- Responsible for the scheduling of 10 associates that were in line with customer flow.
Education
No Degree - Accounting
William Paterson University of New Jersey
Wayne, NJHigh School Diploma -
St. Peter's Prep
Jersey City06.1998
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
Timeline
Store Manager
Lowes Home Improvment
05.2019 - Current
Operations Manager
Lowes Home Improvment
05.2010 - 05.2019
Assistant Store Manager
Lowes Home Improvment
05.2002 - 05.2010
Department Manager
Lowes Home Improvment
12.2001 - 05.2002
Department Head
The Home Depot Inc
09.1999 - 12.2001
No Degree - Accounting
William Paterson University of New Jersey
High School Diploma -
St. Peter's Prep