Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Diaz-Mirabal

Homestead

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly, and helpful support. Areas of expertise include cash handling, and problem solving.

Overview

3
3
years of professional experience

Work History

Host

Crafty Crab
Homestead
07.2024 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.

Cashier

Sake Thai and Sushi Bar
Homestead
03.2024 - 04.2024
  • Provide exceptional customer service, handle transactions, and pack to-go orders.
  • Duties include assisting customers, processing payments, ensuring order accuracy, and maintaining a clean workspace.
  • Detail-oriented, multitask effectively, and committed to a positive customer experience.
  • Resolved customer complaints professionally in accordance with company policy.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Faculty Member

The Arc of South Homestead
06.2022 - 09.2022
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Selected and developed instructional material and planned instruction to enhance student learning.

Education

Associate - Cybersecurity

Miami Dade College
Homestead, FL
05.2025

High school or equivalent -

Somerset Academy of South Homestead
Homestead, FL
05.2023

Skills

  • Customer service and hospitality
  • Team collaboration and coordination
  • Bilingual in English and Spanish
  • Software application proficiency
  • Telephone reception
  • Guest relations
  • Phone etiquette

Timeline

Host

Crafty Crab
07.2024 - Current

Cashier

Sake Thai and Sushi Bar
03.2024 - 04.2024

Faculty Member

The Arc of South Homestead
06.2022 - 09.2022

Associate - Cybersecurity

Miami Dade College

High school or equivalent -

Somerset Academy of South Homestead

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