Kevin Dixon
Elkhorn
Summary
Dedicated HVAC professional skilled in educating clients about system usage while delivering exceptional customer service. Experienced in troubleshooting complex issues and implementing energy-efficient solutions, contributing to increased customer satisfaction and retention.
Overview
13
13
years of professional experience
1
1
Certification
Work History
HVAC Technician
Martens Plumbing and Heating
Mukwonago, WI
10.2023 - Current
- Diagnosed and repaired HVAC systems to ensure optimal performance and compliance with safety standards.
- Conducted routine maintenance on heating and cooling units, enhancing system efficiency and longevity.
- Collaborated with team members to troubleshoot complex HVAC issues, improving resolution times.
- Installed HVAC equipment, adhering to industry regulations and manufacturer specifications.
- Educated clients on proper system usage and maintenance, fostering strong customer relationships.
- Assisted in training junior technicians on best practices for service delivery and safety compliance.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Implemented energy-efficient solutions during installations, contributing to reduced operating costs for clients.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Worked overtime, holidays and weekends to accommodate company needs.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Traveled to job sites for both scheduled and emergency appointments.
- Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces.
- Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
- Increased customer retention by offering knowledgeable advice on HVAC system care and maintenance.
- Ensured compliance with safety standards in all installation and maintenance tasks, promoting safe working environment.
- Provided exceptional customer service, resolving issues swiftly to maintain high satisfaction levels.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Performed routine maintenance on heating and cooling systems.
- Used technical skills, tools, and techniques like soldering to repair parts.
- Assisted in maintenance, repair and installation of ventilation systems.
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
- Supervised and instructed assistants.
HVAC Lead Installer
Westenn Mechanical
Elkhorn, WI
10.2022 - 10.2023
- Supervised installation teams to ensure adherence to safety protocols and quality standards.
- Collaborated with project managers to plan and execute installation schedules efficiently.
- Trained new installers on equipment operation and best practices in HVAC systems.
- Conducted inspections of completed installations for compliance with industry regulations.
- Improved customer satisfaction by providing efficient and accurate installations.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
- Loaded and unloaded building materials used for construction.
- Installed complete systems at new residential and business construction sites.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Operated tools, equipment, and machinery according to safety standards.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
HVAC Lead Installer
Adams Heating and Cooling
Elkhorn, WI
08.2021 - 10.2022
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Resolved technical issues during installations, ensuring minimal disruption to project timelines.
- Reduced installation errors, implementing thorough quality control measures.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
- Enhanced team collaboration with effective communication of project goals and requirements.
- Laid out materials and system components to prepare for installation.
- Calculated materials and time needed for each job.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
- Trained new installers on equipment operation and best practices in HVAC systems.
HVAC Lead Installer
HJ Faust
Burlington, WI
09.2013 - 08.2021
- Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
- Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.
- Worked with diverse types of weather and ground conditions.
- Supervised installation teams to ensure adherence to safety protocols and quality standards.
- Improved customer satisfaction by providing efficient and accurate installations.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
- Loaded and unloaded building materials used for construction.
- Installed complete systems at new residential and business construction sites.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Trained new installers on equipment operation and best practices in HVAC systems.
Education
No Degree - Computer Science/Mathematical Education
UWM Milwaukee
Milwaukee, WIHVAC Journeyman - HVAC Installation And Service
ABC of Wisconsin
Kenosha, WI06-2021
Journeyman Plumber Restricted Appliance - Plumbing
State of Wiscon
03-2025
High School Diploma -
Burlington High School
Burlington WI2003
Skills
- Technical troubleshooting
- Electrical wiring
- System troubleshooting
- Leak checks
- Package and split systems
- HVAC and refrigeration systems
- Heating systems
- Refrigeration system evacuation
- HVAC controls
- Air conditioning
- Certified HVAC technician
- Focused on safety
- Equipment installation
- Soldering
- Valid WI driver's license
- Gas furnaces
- EPA regulations
- Adaptable
- Ductwork fabrication
- Quality-focused
- Dedicated team player
- Recovering and recycling
- Licensed refrigeration technician
- Sheet metal work
- Customer focused
- Blueprint reading
- Duct sizing and design
- Indoor air quality
- HVAC change-out procedures expert
- Blueprint interpretation
- Welding techniques
- Ventilation systems
- Plumbing repairs
- Single compressor systems
- Piping systems
- Insulation materials
- Load calculations
- Issue troubleshooting
- Equipment maintenance
- Customer education
- Code compliance
- Analytical thinker
- Construction site safety training
- Residential customer support
- Preventative maintenance
- EPA requirements
- Gas piping knowledge
- Excellent problem solver
- Ventilation and air conditioning
- HVAC installation and maintenance
- Piping and brazing
- Team player
- Customer service
- Preventive Maintenance
- Repairs and troubleshooting
Certification
1. Journeyman HVAC technician, ABC of WI, 5 year Program.
2. OSHA certified in Construction and General Industry.
3. Class 1,4, and 5 forklift operator.
4. EPA type I and Type II.
5. Journeyman Plumbing Restricted Appliance, State of WI.
Timeline
HVAC Technician
Martens Plumbing and Heating
10.2023 - Current
HVAC Lead Installer
Westenn Mechanical
10.2022 - 10.2023
HVAC Lead Installer
Adams Heating and Cooling
08.2021 - 10.2022
HVAC Lead Installer
HJ Faust
09.2013 - 08.2021
No Degree - Computer Science/Mathematical Education
UWM Milwaukee
HVAC Journeyman - HVAC Installation And Service
ABC of Wisconsin
Journeyman Plumber Restricted Appliance - Plumbing
State of Wiscon
High School Diploma -
Burlington High School