Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Drever

Schertz,TX

Summary

Dynamic HVAC Engineering Manager at Jon Wayne Service Co. with a proven track record in project management and client relationship building. Expert in engineering design, I successfully led cross-functional teams to enhance customer satisfaction and drive repeat business, achieving significant improvements in project timelines and client engagement.

Knowledgeable Comfort Advisor with proven background in providing high-quality service and fostering customer satisfaction. Successfully advised clients on improving home comfort through tailored HVAC solutions, leading to increased client trust and repeat business. Demonstrated effective communication and problem-solving skills in addressing client needs and resolving issues promptly.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

31
31
years of professional experience

Work History

HVAC Engineering Manager

Jon Wayne Service Co.
10.2022 - 09.2025
  • Assisted in developing project plans and timelines for engineering initiatives.
  • Supported team members by providing technical guidance and troubleshooting assistance.
  • Collaborated with cross-functional teams to gather requirements and address project challenges.
  • Coordinated meetings to discuss project progress and identify potential roadblocks.

HVAC Comfort Advisor

Jon Wayne Service Co.
07.2010 - 10.2022
  • Conducted comprehensive in-home assessments to determine client comfort needs and recommend tailored solutions.
  • Collaborated with installation teams to ensure seamless integration of HVAC systems, enhancing customer satisfaction.
  • Educated clients on energy efficiency options, fostering informed decision-making and long-term savings.
  • Developed and maintained strong relationships with clients, resulting in increased referral business and repeat customers.

Brioni Brand Manager

Saks Fifth Avenue
05.2002 - 09.2010
  • Developed and executed comprehensive brand strategies to enhance market positioning.
  • Analyzed consumer insights to inform marketing campaigns, driving brand engagement and loyalty.
  • Led cross-functional teams in product launches, ensuring alignment with brand vision and goals.
  • Researched market trends to identify customer needs and preferences for strategic planning.
  • Developed and executed branding campaigns to educate target audiences on product features, benefits and values.

Clothing Consultant

Todd’s Men’s Boutique
03.1995 - 03.2002
  • Developed comprehensive product knowledge to assist customers in making informed purchasing decisions.
  • Provided exceptional customer service by addressing inquiries and resolving complaints effectively.
  • Collaborated with team members to achieve monthly sales targets and enhance overall store performance.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Education

No Degree - Psychology

San Antonio College
San Antonio, TX

Skills

  • Engineering design
  • Project management
  • Strategic planning
  • Coaching and mentoring
  • Client relationship building
  • Goal-oriented mindset

Timeline

HVAC Engineering Manager

Jon Wayne Service Co.
10.2022 - 09.2025

HVAC Comfort Advisor

Jon Wayne Service Co.
07.2010 - 10.2022

Brioni Brand Manager

Saks Fifth Avenue
05.2002 - 09.2010

Clothing Consultant

Todd’s Men’s Boutique
03.1995 - 03.2002

No Degree - Psychology

San Antonio College
Kevin Drever