Kevin Dunaway
Emser Tile
Claremore,OK
24
years of professional experience
Experienced business development and sales professional with a strong record of growing accounts across multiple markets. Skilled in relationship building, pricing negotiation, and customer service. Known for coaching teams, strengthening partnerships, and improving revenue consistency.
Work History
Business Development Manager- OK, AR, MO
2 Years 8 Months- Negotiated pricing and program terms with customers to secure profitable account growth.
- Presented tile product lines to architects, contractors, and showroom partners to support specification.
- Managed CRM pipelines to track opportunities, follow-ups, and sales forecast accuracy.
- Strengthened key account relationships through regular site visits, strategy reviews, and responsive support.
Branch Sales Manager- Tulsa, NWA, STL
16 Years- Directed branch sales operations to align customer needs with product availability and service standards.
- Coached sales team on product knowledge, pricing, and account follow-up practices.
- Developed relationships with contractors, designers, developers, and dealers to strengthen repeat business.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Reviewed branch performance trends and adjusted sales strategies to improve revenue consistency.
Branch Operations Manager
1 Year 2 Months- Managed branch staff scheduling, training, and performance accountability across daily operations.
- Supervised warehouse, shipping, and receiving workflows to support timely product distribution.
Operations Manager-Corporate Project
4 Years 1 Month- Directed daily store operations to maintain service standards, workflow consistency, and team accountability.
- Resolved escalated customer issues while reinforcing Home Depot service standards and store policies.
- Implemented procedural updates that strengthened accuracy, compliance, and team accountability.
- 6 mos Regional Buying Office project. Oversaw Store Execution on Special Buy for Spring and Summer programs in 50 stores in Atlanta Market. Reported directly to RVP on sale and execution within each store.
Education
BBA - Management
Skills
Business development
Client relationship management
Negotiations
Market analysis
Strategic planning
Decision-making
Team leadership
Relationship management
Accomplishments
- Leading 26 Business Development Managers in the Casino Gaming segment on a National Level
Timeline
Business Development Manager- OK, AR, MO
Emser Tile
01.2024 - CurrentRead More
Branch Sales Manager- Tulsa, NWA, STL
Emser Tile
01.2008 - 01.2024Read More
Branch Operations Manager
Emser Tile
10.2006 - 12.2007Read More
Operations Manager-Corporate Project
The Home Depot
08.2002 - 09.2006Read More
University of Oklahoma
BBA from Management
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