Summary
Overview
Work History
Education
Skills
Certification
Additional information
Timeline
Generic

Kevin Egbert

Henrico,VA

Summary

Over 15 years successful sales, customer service, and leadership experience with strong background in operations and sales, including management; staff recruitment, sales, training, supervision, fiscal management, and strategic planning, problem solving and maximizing resources, motivating and supervising employees.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Multi Dwelling Unit Mentor Team Leader

Comcast/ Xfinity
10.2016 - Current
  • Handled account management duties across a network of 63 apartment complexes in the area.
  • Foster effective communication channels for ongoing collaborations.
  • Constantly maintained sales performance exceeding 90%.
  • Delivering an exceptional user experience with clarity and simplicity in the sales process.
  • Guided clients throughout their shopping journey, ensuring clear understanding of purchases.
  • Delivered post-sale service while managing financial paperwork and leveraging diverse analytical software.
  • Licensed by DCJS in Virginia.
  • Tracked and assessed demographic and marketing trends alongside sales metrics, expenditure patterns and budgeting data.
  • Maintained top regional sales ranking and outperformed targets repeatedly.
  • Appointed by peers and leadership to support the onboarding process.

Sr. Mentor Sales Consultant

Carmax
01.2015 - 10.2016
  • Consistently surpassed company’s customer satisfaction benchmarks with post-sales surveys reflecting a 30% higher rating.
  • Rapidly developed and maintained engaging interactions with different types of customers.
  • Guided customers through entire car buying process, including selection, product in-service, and financial paperwork.
  • Ensured customer received agreeable trade-in offer.
  • Deployed diverse applications to enhance the organization of sales prospects, inventories, documents, and sales data.
  • Directed onboarding sessions to integrate new Sales Consultants.
  • Awarded CarMax Hero distinction for excellence in serving customers.
  • Achieved top-tier sales rankings and surpassed targets regularly.
  • Appointed as a mentor for onboarding new staff.

Aquatic Recreational Supervisor

Montgomery County Recreation
01.2012 - 01.2015
  • Supervised provision of recreational activities to the local community.
  • Ensured exceptional client interactions leading to increased product and service sales.
  • Oversaw programming, operations, and maintenance of a facility housing over 757,000 gallon pools and spas.
  • Strengthened procedures to achieve maximum workplace safety levels.
  • Managed the scheduling of numerous group lessons and oversaw a large Aquatics team.
  • Controlled all aspects of pool upkeep, covering both mechanical fixes and chemical balance.
  • Provided community with extensive recreational facilities and programs.

Education

Associate - Counseling, Fire Sciences

J Sargent Reynolds
Richmond, VA
03-1997

Skills

  • Cross trained in multiple operating systems
  • Microsoft Office
  • Mac Office
  • XOE
  • Graphic programs
  • Yardi
  • CSG
  • Infoquest
  • Kronos
  • Salesforce
  • Y Vision
  • AS-400 software
  • CCC program software
  • Park Net Software

Certification

  • CPR first aid Instructor Trainer, 12/01/ 1998 to Present
  • Lifeguard Instructor Trainer 12/01/1998 to Present
  • Water Safety Instructor Trainer, 01/01/1998, Present
  • DCJS Private home securities, 03/01/18, Present
  • Target Selection Certified by DDI, 01/01/18, 01/01/24

Additional information

Microsoft and Mac Office / Graphic programs, Yardi, CSG, Infoquest, Kronos, Salesforce, Y Vision, AS-400 software and CCC program software, Park Net Software - CLASS system software, Aquavision design and instruction, Aquanet software programming, Lead2lease, leasingdesk programs, 10 years Volunteer firefighter/ EMT B and Fire Prevention Education with youth and adults, 4 years working in partnership with Bon Secour Hospital, Instructor Trainer for Water Safety Instructors / Lifeguarding Certified by the American Red Cross, Instructor Trainer for Professional Rescuer/ Lay Responder (CPR/ First Aid) Certified by the American Red Cross, DCJS registered with the state of Virginia (Private Security Registration), Target Selection Certified by DDI, Advertising and Graphic Communications Certified, Problem Solving conducted by the YMCA of USA, Supervision conducted by the YMCA of USA, Leadership training certified by the County of Fairfax, Principles of Y Aquatic Leadership conducted by the YMCA of USA, Pool Operators certified by NSPF and P.O.O.L class completed, Instructor Trainer for ADAP courses certified through Human Kinetics, Aquatic Risk Management Certified by Aquatic Safety Research Group, Medical Management / Insulin Module Certified by the Department of Social Services of Virginia, Safety Issues conducted by the YMCA of USA, MANDT system certified by MANDT and Associates (Conflict Resolution / Communication), Ropes Course Instructor certified by Inner Quest and YMCA of USA, 5 Years certified as Behavior Health Facilitator, Principles of YMCA Child Care conducted by the YMCA of USA, Working with 5-9 Year Olds conducted by the YMCA of USA, Y's Way to Childcare conducted by the YMCA of USA, Training others conducted by the YMCA of USA, Camp Director conducted by the YMCA of USA, Character Development Activities, and Youth Sports Workshops all conducted by the YMCA, Over 8 years as a YMCA Leaders Club volunteer and advisor in a national YMCA organization, Leadership Lifetime certification for Department Leads, Two years volunteering with C.A.S.A and S.C.A.N., Defensive Driving Certified by Arlington County Virginia

Timeline

Multi Dwelling Unit Mentor Team Leader

Comcast/ Xfinity
10.2016 - Current

Sr. Mentor Sales Consultant

Carmax
01.2015 - 10.2016

Aquatic Recreational Supervisor

Montgomery County Recreation
01.2012 - 01.2015

Associate - Counseling, Fire Sciences

J Sargent Reynolds

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