KEVIN ESCOBAR
East Providence,RI
Summary
Goal oriented professional with a diverse background and experience working directly in the education, media, and customer service fields. History of driving project success through meticulous planning and proactive issue resolution, contributing to higher client satisfaction. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Implementation Specialist
Labster
05.2022 - Current
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Enhanced system adoption rates by leading comprehensive training sessions for end-users, ensuring smooth transition to new software platforms.
- Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Developed customized training materials, significantly enhancing user understanding and competency with new software.
Advanced Client Solutions Associate
Bank of America
01.2020 - 05.2022
- Interacting with clients over the phone, while leveraging multiple computer based systems, to uncover and understand clients known and unknown needs and finding solutions to their financial goals
- Responsible for sales, operations, quality and client experience goals, in a collaborative environment with a team of professional preferred sales agents and managers
- Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner
Specialist
Apple, Inc.
01.2018 - 01.2020
- Guided customers by advising, selling, and setting up their new products while also assisting team members
- Discovered customers needs through probing conversations to provide the right solutions for them
- Supported Operations team with completing inventory tasks, running out products directly to the customer's hands, and keeping the stockroom organized as new products arrive
Senior Media Lab Coordinator
HOME, Inc.
01.2013 - 01.2017
- Assisted video production teachers throughout BPS with classroom management tasks
- Updated curriculum as needed to ensure the skills being taught continue to meet education-level standards
- Frequent roles in team supervision and planning exercises in a classroom setting
Freelance Contractor
HOME, Inc.
01.2009 - 01.2017
- Lead Editor for book review talk show, The Literati Scene, which was aired on public access stations throughout the greater Boston Area
- Assisted in developing and implementing website layout and promo videos for various non-profit organizations in and around the Boston area
Junior Media Lab Coordinator
HOME, Inc.
01.2009 - 01.2013
- Trained program participants in a classroom setting for youth employment program known as Teen TV
- Planned, organized, and developed curriculum
- Managed payroll and bookkeeping for student-employed participants
Education
Broadcast Journalism -
Emerson College
Boston, MA01.2015
Digital Media Production - Professional Studies Program
Emerson College
Boston, MA01.2011
Communication and Media Studies -
Suffolk University
Boston, MA01.2010
Skills
- Bilingual English/Spanish
- Content creation
- Project and time management
- Implementation and configuration
- Technical communication
- Leadership
- Client training
- Apple ecosystem
- Reliability
- Creativity
- Customer service expert
- Team building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Interests
- Supporting STEM education initiatives and mentorship programs
- Travel, food and sneaker collecting as personal hobbies
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Implementation Specialist
Labster
05.2022 - Current
Advanced Client Solutions Associate
Bank of America
01.2020 - 05.2022
Specialist
Apple, Inc.
01.2018 - 01.2020
Senior Media Lab Coordinator
HOME, Inc.
01.2013 - 01.2017
Freelance Contractor
HOME, Inc.
01.2009 - 01.2017
Junior Media Lab Coordinator
HOME, Inc.
01.2009 - 01.2013
Broadcast Journalism -
Emerson College
Digital Media Production - Professional Studies Program
Emerson College
Communication and Media Studies -
Suffolk University
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