Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Espinosa

Springfield,MA

Summary

Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

7
7
years of professional experience

Work History

Call Center Specialist

MassMutual
03.2022 - Current
  • Assisted customers by answering questions and responding to inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Additionally have been assisting New Business Suitability to approve applications for fixed annuities. Enhancing my knowledge of massmatual's business practices

Appliance Sales Associate

Home Depot
05.2021 - 03.2022
  • Worked with members of other units to support cohesive shopping experiences.
  • Solved customer-identified problems with small and large appliances purchased in-store.
  • Assessed customer satisfaction with regular post-purchase check-ins.
  • Processed returns and troubleshot issues with specific appliances, supporting product re-selection process.
  • Addressed customers with positivity and professionalism, guiding towards ultimate purchase decision with balance and deliberation.
  • Followed up with vendors and customers to resolve delivery orders quickly.

Food Service Leader

Cumberland Farms
03.2017 - 03.2021
  • Identified and implemented enhancements to customer service and communication to improve efficiency and customer satisfaction.
  • Assisted with daily operations of restaurant by reviewing inventory levels, monitoring delivery of supplies, inspecting food preparation.
  • Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.

Education

Animal Science

University of Connecticut
Storrs, CT

Skills

  • Data Entry
  • Customer Relationship Management
  • Technical Support
  • Account Updating
  • Complaint Resolution
  • Payment Processing
  • Product Upselling
  • Call Control
  • Customer Service
  • Cash Handling
  • Interpersonal Skills
  • Verbal and Written Communication
  • Problem-Solving Skills
  • Product Knowledge
  • Call Center Operations

Timeline

Call Center Specialist

MassMutual
03.2022 - Current

Appliance Sales Associate

Home Depot
05.2021 - 03.2022

Food Service Leader

Cumberland Farms
03.2017 - 03.2021

Animal Science

University of Connecticut

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Kevin Espinosa