Kevin Estiva
Hayward,CA
Summary
Dynamic store manager with a strong background in employee training, conflict resolution, and customer service. Proven ability to enhance team performance and streamline operational processes to achieve sales goals.
Overview
14
14
years of professional experience
Work History
Store Manager
Starbucks
San Leandro, California
01.2013 - 04.2023
- Recruited, trained and supervised new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Set customer service standards and ensured staff compliance to enhance customer satisfaction.
- Resolved customer complaints in a timely manner.
- Developed training programs to enhance staff skills in customer engagement.
- Created strategies to drive sales growth and increase profitability.
- Formulated store tactics to meet operational performance and sales targets.
Line Cook/Restaurant Server
Baywood Court Retirement Community
Castro Valley, California
01.2009 - 01.2012
- Prepared food items according to recipes and portioning guidelines, ensuring quality and consistency.
- Attended to guest needs promptly, enhancing overall satisfaction during their dining experience.
- Fostered positive relationships with co-workers and customers through effective and friendly communication.
- Communicated effectively with other staff members regarding orders and menu changes.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
Education
Associate of Arts - Business
Chabot College
Hayward, CA05-2016
Skills
- Customer service
- Employee training
- Customer relationship management
- Team leadership
- Conflict Resolution
- Team Development
- Streamlining Processes
References
References available upon request.
Timeline
Store Manager
Starbucks
01.2013 - 04.2023
Line Cook/Restaurant Server
Baywood Court Retirement Community
01.2009 - 01.2012
Associate of Arts - Business
Chabot College