Maryaan Basco
Orlando,FL
Summary
I am bilingual, results‑driven professional with experience in procurement operations and IT mobile support. Known for supporting customer, and team needs, coordinating with suppliers and stakeholders, troubleshooting technical issues, and assisting with purchasing processes to ensure efficient operations and high customer satisfaction.
www.linkedin.com/in/maryanbasco
Overview
14
14
years of professional experience
Work History
Procurment Professional
Siemens Energy - IPS
Orlando, FL
03.2025 - Current
- Prioritized and organized tasks to achieve service goals efficiently.
- Purchased indirect materials for IPS product line.
- Created purchase orders via Ariba, providing status updates to requestors.
- Assisted in establishing new vendors, customers, and logistics partners.
- Managed supplier relationships to ensure timely goods delivery.
- Established strong relationships with key vendors to maintain steady supply chain flow.
- Collaborated with team members to meet project objectives and deadlines.
IT Mobile Support
Siemens Energy
Orlando, FL
02.2023 - 03.2025
- Installed and supported mobile devices and desktop software titles and add-ons.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Answered user inquiries to resolve Mobile software or hardware operation problems.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Evaluated software or hardware to recommend improvements or upgrades.
Server
Kobe Japanese Steakhouse & Sushi Bar
Orlando, FL
04.2017 - 03.2023
- Provided exceptional service to hundreds of customers per day.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Customer Service Representative
Walmart
Oviedo, FL
01.2012 - 06.2015
- Consulted with customers to determine best methods to resolve service and billing issues.
- Evaluated customer account information to assess current issues and determine potential solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered service and support to each customer, paving way for future business opportunities.
Education
CompTIA A+ -
Udemy
OnlineSkills
- Excellent Communication Skills
- Client relationship Management
- IT Standard Operating Procedures
- Script Testing & Device Mapping
- Root-Cause Analysis
- End User Support
- Documentation
Additional Information
- Software/System Experience: SAP, MDG, ARIBA Guided Buying, EnergyNow Ticketing System, ServiceNow Ticketing System, SharePoint, Microsoft (Outlook, Excel, PowerPoint, Word), Windows 10 & 11
- Hardware Experience: Mobile Devices (Android and Apple), Honeywell, Printers (HP, Lexmark, Brother), Zebra, Fujitsu Scanners
- Bilingual: Tagalog & English
Timeline
Procurment Professional
Siemens Energy - IPS
03.2025 - Current
IT Mobile Support
Siemens Energy
02.2023 - 03.2025
Server
Kobe Japanese Steakhouse & Sushi Bar
04.2017 - 03.2023
Customer Service Representative
Walmart
01.2012 - 06.2015
CompTIA A+ -
Udemy