Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Kevin Falank

Fayetteville,NY

Summary

Accomplished manager with over ten years of dedicated Scrum experience, proficient in all aspects of Scrum events from participant to leader. Successfully guided teams through the entire lifecycle of SaaS application development, ensuring seamless transitions from requirements gathering to delivery. Committed to fostering success through active empathy, structured facilitation, and strategic collaboration, while consistently delivering results in environments with competing projects and priorities. Recognized as a vital liaison between technology and business, effectively facilitating partnerships that advance organizational goals.

Overview

26
26
years of professional experience
4
4

Certifications

Work History

Sr. Engineering Manager

Telus Agriculture and Consumer Goods
09.2022 - 03.2024
  • Remotely directed 11-member team of software engineers, quality engineers, product owners and scrum masters across multiple agile teams to deliver new products and custom software solutions.
  • Collaborated with cross-functional teams, including product management, user experience, operations, and other stakeholders to provide accurate estimates and roadmaps.
  • Guided software engineers, quality engineers, scrum masters and product owners down their career paths leading to promotions for all teammates and transfers for 2 to different roles.
  • Fostered a positive working environment via flexible working options, weekly 1:1s, constructive feedback, regular performance reviews, setting job expectations and hiring as needed.
  • Established architecture committee to determine direction on challenging requirements thus providing consistency and multi-team alignment.
  • Collaborated on software standards and team agreements documents that outlined development team responsibilities and set the foundation for development.
  • Established quarterly planning and innovation sprint to build team satisfaction.
  • Facilitated retros (as needed) to improve team performance and satisfaction.

Sr. Solution Delivery Manager

Telus Agriculture and Consumer Goods
11.2018 - 09.2022
  • Directed an 8-member team of product owners and product leads, driving remote development of custom software solutions.
  • Acted in product owner/ scrum master role for client facing custom software solution using Jira to organize development efforts for ad-hoc deliverables.
  • Fostered open communication, transparency and team well-being via regular one-on-ones, performance reviews and work-life balance with direct reports and by initiating skip-level one-on-ones for extended team resulting in a higher level of camaraderie and belonging within the team.
  • Served as a member of the Solution Delivery Leadership team thereby contributing and/or leading efforts that impacted the greater product owner team allowing for alignment on product owner processes and procedures.
  • Initiated informal project Touchstone where a small group attempted to provide program level reporting that resulted in consolidating systems for an automated approach.
  • Enhanced cross-departmental collaboration by establishing consistent communication channels, leading to improvement in project alignment.

Technical Project Manager

Telus Agriculture and Consumer Goods
06.2016 - 11.2018
  • Planned and executed the delivery of custom software applications resulting in 100% increase in transparency.
  • Defined project scope and budget via requirements gathering with stakeholders and estimation process with development department heads leading to accurate SOWs.
  • Conducted weekly sprint planning sessions to align cross-functional teams and streamline project goals.
  • Facilitated status reporting and issue resolution through daily stand-ups, Slack channels, escalations, and a comprehensive communication plan.
  • Conducted database analysis to troubleshoot problems and assist in development efforts, streamlining issue identification and testing phases.

Application Engineer

Telus Agriculture and Consumer Goods
06.2014 - 06.2016
  • Reduced data warehouse processing time of weekend reconcile process from 12 hours to 3 hours.
  • Created and updated SQL queries for overnight refresh process and reporting reducing processing time by half.
  • Participant in all Scrum events.

Founder

All in Play, Inc.
08.2003 - 03.2020
  • Partnered with Mecklenburg County Parks & Recreation to open a beach volleyball venue in north Charlotte, thereby revitalizing 4 dilapidated sand courts for public use. These courts are now used by hundreds of players for league play and pick-up games.
  • As a result of this success, expanded the league offerings to include indoor play in the fall and winter seasons thus leagues are now offered year round for adults.

Project Manager

TIAA-CREF
10.2007 - 04.2009
  • Turned around a distressed data gathering project via proactive communication and daily tracking of deliverables resulting in 90% data completion for project launch; remaining completed a few days later and were integrated with a maintenance release.
  • Started project management of eight million dollar PeopleSoft Implementation

Project Manager/Senior Team Leader

TEK Systems
10.2004 - 03.2007
  • Directed team of three developers to create a reconciliation application that sources from Flat/VSAM/Adabas files and creates web reports via ASP.Net for Omni conversion initiative resulting in the verification time going from 8 hours to 1 hour for each of the 72 conversion weekends.
  • Managed team of four developers to implement third-party transaction reconciliation system (ReconNet) based on Oracle, SQL Server, Java and dot Net with interfaces to various internal systems

Contract Developer

Multiple Clients
07.1998 - 10.2004
  • Worked closely with multiple clients to gather requirements and translate them into distributed and web based applications.

Education

Associate of Science (AS) - Computer Science

Broome Community College
Binghamton, NY

Skills

  • Continuous process evaluation
  • Project Management
  • Product Delivery
  • Effective communication
  • Problem assessment
  • Supporting professional development
  • Experience with SDLC processes
  • Agile Frameworks (Scrum / Kanban / SAFe)
  • Azure DevOps / Jira / Confluence
  • Skilled in using Lucid and Slack
  • Skilled in Google productivity tools
  • MS Project / Word / Excel

Certification

  • Certified Scrum Master (CSM)
  • Certified Scrum Product Owner (CSPO)
  • Certified SAFe 6 Agilist (SA)
  • Certified SAFe 6 Scrum Master

Timeline

Sr. Engineering Manager

Telus Agriculture and Consumer Goods
09.2022 - 03.2024

Sr. Solution Delivery Manager

Telus Agriculture and Consumer Goods
11.2018 - 09.2022

Technical Project Manager

Telus Agriculture and Consumer Goods
06.2016 - 11.2018

Application Engineer

Telus Agriculture and Consumer Goods
06.2014 - 06.2016

Project Manager

TIAA-CREF
10.2007 - 04.2009

Project Manager/Senior Team Leader

TEK Systems
10.2004 - 03.2007

Founder

All in Play, Inc.
08.2003 - 03.2020

Contract Developer

Multiple Clients
07.1998 - 10.2004

Associate of Science (AS) - Computer Science

Broome Community College

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