Kevin Feathers
Lebanon,TN
Summary
Dependable shipping team member experienced in unloading and loading, moving, storing and packing merchandise. Good inspector and problem-solver familiar with making routine decisions and completing tasks with little supervision.
Overview
18
18
years of professional experience
Work History
Production Associate
National Coatings & Supplies
12.2024 - Current
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Met production targets and tight deadlines by collaborating closely with team members.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
Accounts Receivable and Collections Specialist
Cardinal Health
07.2023 - 11.2024
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Ensured accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Contributed to positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Utilized Microsoft Excel software to manage invoices and payments.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Reduced overdue accounts with diligent follow-up and negotiation of payment arrangements.
Financial Returns Coordinator
Cardinal Health
09.2019 - 07.2023
- Provided exceptional customer service by promptly addressing concerns and providing clear explanations regarding return policies.
- Improved communication between departments by serving as a liaison between sales, warehouse, and shipping teams to expedite return resolutions.
- Managed high volumes of daily customer inquiries relating to returns via phone, email, or chat channels while maintaining professionalism at all times.
- Enhanced customer satisfaction by efficiently processing return requests and resolving issues quickly.
- Documented returned product details in IMPRS Software inventory tracking system.
Outbound Shipping Associate
Cardinal Health
10.2006 - 09.2019
- Assisted staff in shipping processes such as proper handling and storage.
- Collaborated with team members to optimize workflow, resulting in faster order fulfillment.
- Packed and labeled boxes with maximum efficiency.
- Consistently met or exceeded performance metrics while maintaining high-quality standards in all aspects of work.
- Reduced order processing time through effective communication with warehouse staff and prioritizing tasks.
- Ensured timely delivery of packages by efficiently organizing pick-up schedules with carriers.
- Operated equipment such as forklifts to move outgoing shipments to loading area.
- Expedited critical shipments through close coordination with carriers and customers, ensuring urgent needs were met on time.
- Increased workplace safety by strictly adhering to company protocols and guidelines for handling hazardous materials.
- Achieved higher levels of productivity by implementing process improvements within the shipping department.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to shipments.
- Developed strong relationships with carriers, fostering a collaborative environment that promoted timely deliveries and minimized delays.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Minimized shipping errors through meticulous attention to detail when preparing orders for shipment.
- Assisted in training new hires, sharing best practices for efficient and accurate order processing.
- Provided excellent service to internal departments by accurately fulfilling requests for materials needed for daily operations.
- Took corrective action following accidents to eliminate possibility of recurrence.
- Supported cross-functional teams during peak periods, ensuring smooth operations throughout the organization.
- Regularly reviewed shipping procedures and recommended updates as needed, keeping current with industry best practices and regulatory requirements.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Education
Some College (No Degree) - Electronic Engineering Technology
Cuyahoga Community College
Cleveland, OHHigh School Diploma -
Edgewood Sr High School
Ashtabula, OH06-1989
Skills
- Strong Communication Skills
- Critical thinking abilities
- Professionalism and Ethics
- Account Reconciliation Proficiency
- Warehouse Safety
- Loading and unloading
- Forklift Operation
- Data Entry
- Teamwork and Cooperation
- Attention to Detail
Timeline
Production Associate
National Coatings & Supplies
12.2024 - Current
Accounts Receivable and Collections Specialist
Cardinal Health
07.2023 - 11.2024
Financial Returns Coordinator
Cardinal Health
09.2019 - 07.2023
Outbound Shipping Associate
Cardinal Health
10.2006 - 09.2019
Some College (No Degree) - Electronic Engineering Technology
Cuyahoga Community College
High School Diploma -
Edgewood Sr High School
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