Kevin Feind
Solon Springs
Summary
Dynamic park supervisor known for strong leadership and customer service skills. Successfully improved visitor satisfaction through effective maintenance strategies and educational initiatives, ready to drive operational excellence and community engagement.
Overview
36
36
years of professional experience
Work History
Sales Clerk
Solon Springs Mercantile
Solon Springs, WI
03.2020 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient service.
- Maintained inventory levels by restocking shelves and organizing products effectively.
- Trained new sales associates on customer service best practices and operational procedures.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Collaborated with team members to execute promotional events, increasing store traffic significantly.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
State Park Supervisor
State of Wisconsin-Department of Natural Resources
Superior, WI
01.2014 - 01.2022
- Supervised park operations, ensuring compliance with safety regulations and environmental standards.
- Developed and implemented maintenance schedules for park facilities and equipment.
- Trained and mentored staff on best practices for visitor engagement and service excellence.
- Coordinated educational programs and community outreach initiatives to promote conservation efforts.
- Managed park budget, allocating resources effectively to enhance facility offerings.
- Analyzed visitor feedback to improve services and enhance overall park experiences.
- Led strategic planning efforts to develop long-term goals for park enhancements and sustainability initiatives.
- Organized educational programs that promoted understanding of wildlife conservation efforts at the Park.
- Collaborated with local community groups to organize events, fostering positive relationships and partnerships.
- Enhanced park safety by implementing effective security measures and protocols.
- Coordinated volunteer programs to enhance park offerings while providing valuable experience for participants.
- Conducted annual evaluations of employees'' performance providing constructive feedback which led to more efficient operations.
- Managed staff schedules and assignments, resulting in increased efficiency and productivity.
- Provided exceptional customer service by addressing visitor concerns and feedback promptly and professionally.
- Supervised park events, ensuring smooth operations and successful outcomes.
- Ensured compliance with all local, state, and federal regulations regarding parks management and operations.
- Developed budget plans for park improvements, maximizing the use of available resources.
- Streamlined maintenance processes for improved park cleanliness and visitor satisfaction.
- Trained new employees on park policies and procedures, promoting a high standard of performance among staff members.
- Conducted regular inspections of park facilities to identify areas needing repair or improvement.
- Upheld stringent environmental standards in daily operations to maintain the natural beauty of the park setting.
- Fostered a positive work environment through team building activities, improving overall morale among staff members.
- Established clear communication channels between staff members to improve teamwork and collaboration within the department.
- Reviewed incident reports thoroughly for accurate documentation and appropriate follow-up actions when necessary.
- Maintained tools and equipment to foster safe and consistent operation.
Law Enforcement Officer - Ranger
State of Wisconsin -Division of Forestry
Brule, WI
10.1997 - 01.2014
- Enforced state regulations to ensure public safety and environmental protection.
- Conducted investigations into illegal activities affecting forestry resources.
- Collaborated with local agencies to coordinate response efforts during emergencies.
- Trained new officers on operational procedures and safety protocols.
- Analyzed data and reports to improve enforcement strategies and resource allocation.
- Led team initiatives to enhance collaboration between law enforcement and forestry management.
- Strengthened relationships with other law enforcement agencies, resulting in seamless collaboration during joint operations or investigations.
- Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
- Answered emergency calls for help from citizens and business owners.
- Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.
- Completed comprehensive training courses in firearms proficiency, self-defense tactics, first aid response, crisis management, among others for professional growth as a law enforcement officer. I was a state certified firearms instructor for tactical rifle, shotgun, and handgun.
- Supported fellow officers during high-risk situations by providing backup, tactical support, and clear communication throughout incidents.
- Enhanced community safety by conducting regular patrols and responding to emergency calls promptly.
- Promoted a positive image of law enforcement officers among youths by engaging them with educational programs on safety awareness at schools or community centers.
- Served as a dedicated public servant by upholding the law and protecting citizens, fostering a sense of safety and security within the community.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Maintained order during large-scale events by collaborating with inter-agency partners and coordinating crowd control measures.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Streamlined paperwork processing through accurate documentation of incidents, arrests, and case files.
- Boosted public trust with law enforcement through active engagement in community events and programs.
- Contributed to the reduction of drug-related offenses through proactive narcotics investigations and operations.
- Assisted in the development of department policies and procedures to promote operational excellence within the force.
- Apprehended offenders and conducted interviews and interrogations.
- Conducted searches of individuals, vehicles and premises.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Provided testimony in court proceedings.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Monitored traffic violations, issuing citations as necessary.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Trained other officers in firearms and self-defense tactics.
- Handled citation and traffic violation paperwork.
- Managed trail maintenance to ensure safety and accessibility for visitors.
- Trained new staff on safety protocols and operational procedures.
- Led volunteer groups in reforestation efforts to enhance ecosystem sustainability.
- Conducted daily patrols of park boundaries and remote areas to monitor resource conditions, report violations, and maintain a visible presence for visitor safety.
- Collaborated with other rangers to develop effective patrol strategies, ensuring overall park safety and security.
- Enforced park rules and regulations fairly and consistently, educating visitors about responsible recreation practices when necessary.
- Preserved natural resources by implementing sustainable practices and monitoring wildlife habitats.
- Performed facilities and structure construction and maintenance to conserve grounds and environment.
- Supported special events coordination such as festivals, campfire programs, and interpretive activities to enhance visitor experiences.
- Enforced rules and regulations to protect public and environment and issued citations for patterns of non-compliance or extreme violation.
- Coordinated volunteer programs to support ongoing conservation initiatives, maximizing available resources for maximum impact.
- Attended meetings and training sessions and reviewed publications to become and remain current on principles, practices and new developments.
- Performed search and rescue to find distressed, lost, sick or injured people and coordinated with local emergency response authorities.
- Performed regular facility inspections to maintain compliance with safety regulations and identify areas for improvement or repair.
- Provided exceptional customer service at entrance stations or fee collection points by answering questions about fees, passes, permits and other services offered within the park.
- Oversaw volunteers and seasonal workers on assigned projects and inspected work for quality control, proper use of equipment and participant safety.
- Investigated, documented and submitted incident reports for violations and code of conduct infringements.
- Assisted researchers in collecting data or conducting studies related to the park's ecological systems or cultural history.
- Communicated through multi-frequency radio and obtained and transmitted information in field to dispatch other staff and agencies.
- Managed interpretive exhibits at visitor centers, providing engaging educational experiences for guests of all ages.
- Participated in search and rescue operations as needed, utilizing specialized skills such as tracking, rope work, or swift water rescue techniques.
- Collected data on plant and animal populations to inform long-term conservation strategies within the park system.
- Enhanced visitor experience by providing informative and engaging guided tours of the park.
- Responded to emergency situations with swift action, applying first aid and coordinating rescue efforts when necessary.
- Maintained hiking trails and campgrounds to ensure visitor safety and satisfaction.
- Streamlined process for reporting and addressing maintenance issues, improving park infrastructure.
- Managed park budget, optimizing resource allocation for maintenance and conservation projects.
- Coordinated with local law enforcement to reduce incidents of poaching and vandalism.
- Enhanced park safety by conducting regular patrols and monitoring wildlife activity.
- Improved team efficiency through development of comprehensive training program for new rangers.
- Reduced litter and environmental degradation by implementing park-wide recycling program.
- Addressed visitor inquiries and complaints, ensuring positive park experience.
- Improved visitor experience with creation of detailed maps and informative signage.
- Implemented digital tracking system for wildlife, improving data collection and research capabilities.
Police Officer
City of Greenwood
Greenwood, WI
05.1990 - 10.1997
- Enforced laws and regulations to maintain public safety and order.
- Conducted thorough investigations of reported crimes and incidents.
- Collaborated with community members to foster trust and support safety initiatives.
- Trained junior officers on procedures, protocols, and best practices.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Conducted preliminary investigations at scenes of major crimes.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Served as a school resource officer, improving relationships between youth and police through positive interactions and educational programs.
- Responded to emergency calls to provide assistance to citizens in need.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid. I was a nationally registered Emergency Medical Technician.
Education
Bachelor of Science - Natural Resources Management
University of Wisconsin, Stevens Point
Stevens Point, WI12-1989
High School Diploma -
Marshfield Senior High
Marshfield1983
Skills
- Arboriculture practices: I've helped plant several hundred 3-4 year old trees in campgrounds and picnic areas to enhance aesthetics Specifically, burr oak, white pine, white cedar, white spruce, and tamarack
- Trail maintenance: I've been through a DNR Trail Design and Maintenance Course, and have made new and modified old ski and hiking trails on the Brule River State Forest, Amnicon Falls State Park, and Pattison State Park I've also been called to help maintain trails on the Governor Knowles State Forest, the Tuscobia Trail, and trails at Straight Lake State Park
- Facility maintenance: I've helped maintain the facilities at Brule River State Forest, Pattison State Park, and Amnicon Falls State Park for nearly 25 years
Heavy equipment operation: I've operated several tractors, including a International Harvester 90 horse, and a Ford 80 horse The Ford had backhoe attachment, and bucket, along with a front mounted post hole digger The IH had a quick release bucket mount, and forks for lifting pallets
Though never certified, I did operate a D3 bulldozer for a day, and a John Deere 450 while making additional miles of ski trails
Additionally, I've operated Case, Bobcat, and Gehl skid stears All were while making new or improving old ski and hiking trails
I've used mini excavators several times to remove blacktop from a roadway, and to install culverts in parking lot entrances
- Park management: I supervised staff at Pattison State Park and Amnicon Falls State Park for eight years, and Brule River State Forest recreation staff for 4 years
- Permit issuance: I issued balsam bough permits on the Brule River State Forest for 17 years Additionally, I issued special 9-gun season camping permits for 17 years
- ADA compliance: I helped design new buildings and walkways to conform to ADA standards, and modified historic bathrooms to comply to ADA requirements on the Brule River State Forest, Pattison State Park, and Amnicon Falls State Park
- Interpretive programs: I coordinated the interpretive programs with the Friends of Pattison and Amnicon Falls State Park for 8 years Additionally, I taught classes on turkey biology for over 35 years I've taught hunter education for 35 years
- Visitor services: I've sold park stickers, firewood, and gave information out to visitors from the contact stations and ranger stations at Brule, Pattison, and Amnicon Falls
- Environmental education
Accomplishments
2005 Division of Forestry Excellence in Law Enforcement Award
2005 Division of Forestry Team Award - Law Enforcement Study
2012 National Wild Turkey Federation - Wisconsin State Chapter - Law Enforcement Officer of the Year Award.
2018 Bureau of Parks and Recreation Team Award.
2020 Wisconsin DNR - Bureau of Parks and Recreation Management Legacy Award.
Major Event
- Documented and resolved 2018 Father's Day Flood which led to over 2 Million dollars in FEMA repairs to my three properties that greatly improved trails and roads in my properties.
Affiliations
National Wild Turkey Federation (1995 - Present) Past chapter vice-president, and president. Elected to the State Board of Directors in January 2026.
Wisconsin Conservation Congress - Douglas County delegate (2020 - present). Currently the chair.
Brule Valley Ski Club
Society of St. Vincent de Paul (2019 to present) I serve as their Spiritual Advisor.
Ordained Catholic Permanent Deacon (2009 - Present) I serve primarily St. Anthony Catholic Church in Superior.
Timeline
Sales Clerk
Solon Springs Mercantile
03.2020 - Current
State Park Supervisor
State of Wisconsin-Department of Natural Resources
01.2014 - 01.2022
Law Enforcement Officer - Ranger
State of Wisconsin -Division of Forestry
10.1997 - 01.2014
Police Officer
City of Greenwood
05.1990 - 10.1997
Bachelor of Science - Natural Resources Management
University of Wisconsin, Stevens Point
High School Diploma -
Marshfield Senior High
Division of Forestry Excellence in Law Enforcement Award
I was nominated for this award because of my law enforcement efforts on the Brule River State Forest, where I was in charge of all law enforcement activities, including scheduling, patrolling, citation issuance, tracking/documenting annual LE cases, and testifying in court monthly as the court officer. I became a tactical instructor for the north west district, and I along with other tactical instructors would plan and hold quarterly shoots in Park Falls, Minocqua, Superior, and Tilden. I was certified to teach tactical firearms using handgun, shotgun, and AR-15 rifle. I was also a AR-15 armorer and Remington 870 armorer. I patrolled the 47,000 acre Brule River State Forest and made numerous cases in timber theft, fish and game violations, break and entry theft, and drug use, along with campground violations.