Kevin Fernandez
Miami,FL
Summary
Driven by a customer service focus and adept in team leadership, I consistently enhanced customer satisfaction and loyalty at Infiniti of Coral Gables. Leveraging critical thinking and multitasking skills, I achieved monthly sales targets and streamlined service processes, fostering a positive and efficient work environment. experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history
Overview
10
10
years of professional experience
Work History
Assistant Service Manager
Infiniti of Coral Gables
2021.06 - Current
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Followed up with customers during and after installations to verify satisfaction.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
Department Supervisor
Home Depot
2018.05 - 2021.06
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Built and designed large displays weekly to promote specific products.
- Handled cash register, returns, and refunds.
Department Supervisor
BrandsMart USA
2016.03 - 2018.05
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Handled cash register, returns, and refunds.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Trained newly hired sales team in upselling techniques.
Sales Associate
Lighting Paradise
2014.07 - 2016.03
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate of Science - Emergency Medicine
City College
Miami, FL06.2016
High School Diploma -
Miami Senior High School
Miami, FL06.2014
Skills
- Customer service focus
- Positive Attitude
- Time Management
- Multitasking and Organization
- Critical Thinking
- Team Leadership
- Trustworthy and Honest
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Limited Working
Timeline
Assistant Service Manager
Infiniti of Coral Gables
2021.06 - Current
Department Supervisor
Home Depot
2018.05 - 2021.06
Department Supervisor
BrandsMart USA
2016.03 - 2018.05
Sales Associate
Lighting Paradise
2014.07 - 2016.03
Associate of Science - Emergency Medicine
City College
High School Diploma -
Miami Senior High School
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