Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Fernandez

New Bedford,MA

Summary

Dynamic professional with a proven track record at Federal Express, excelling in customer service and problem-solving. Recognized for enhancing client satisfaction through timely deliveries and effective communication. Skilled in document management and maintaining attention to detail, ensuring compliance with safety standards while fostering strong relationships with customers and colleagues.

Overview

16
16
years of professional experience

Work History

Swing Courier/Shuttle Driver/Trainer

Federal Express
10.2018 - 06.2025
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.

Grill Cook/Micromart Specialist

Sodexo
06.2009 - 10.2018
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Cleaned and maintained kitchen equipment regularly.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
  • Verified order accuracy and quality ahead of service to maintain standards.
  • Closely followed recipes and presentation guidelines to maintain consistency across menu items.
  • Worked closely with other kitchen staff to facilitate timely completion of orders.
  • Utilized problem-solving skills to address customer complaints.

Education

Bachelor of Arts - Sociology

Purdue University
West Lafayette, IN
12-2001

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Decision-making
  • Attention to confidentiality
  • Document management
  • Deadline adherence

Timeline

Swing Courier/Shuttle Driver/Trainer

Federal Express
10.2018 - 06.2025

Grill Cook/Micromart Specialist

Sodexo
06.2009 - 10.2018

Bachelor of Arts - Sociology

Purdue University

Similar Profiles

CREATE PROFILE
Kevin Fernandez