Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Kevin Fernandez

Kevin Fernandez

Miami,FL

Summary

Service Consultant with a decade of experience at Hollywood Kia, known for delivering exceptional customer service and follow-up. Improved customer satisfaction and loyalty through effective communication and critical thinking. Achieved high retention rates by building strong relationships and engaging strategically with clients.

Overview

11
11
years of professional experience

Work History

Service Consultant

Hollywood Kia
Hollywood, Florida
02.2025 - Current
  • Provided expert service consultation to clients, addressing their needs and inquiries.
  • Analyzed customer feedback to improve service processes and enhance satisfaction.
  • Maintained up-to-date knowledge of products and services to assist clients effectively.
  • Utilized problem solving skills while dealing with difficult situations involving dissatisfied customers.
  • Collaborated with other departments within the organization to ensure that all requests were handled efficiently.

Service Consultant

INFINITI of South Miami
Miami, Florida
09.2024 - 01.2025
  • Provided expert service consultation to clients, addressing their needs and inquiries.
  • Maintained up-to-date knowledge of products and services to assist clients effectively.
  • Conducted regular follow-ups with clients to ensure ongoing satisfaction and support.
  • Handled incoming calls from customers regarding product or service orders.
  • Developed strategies to increase customer loyalty and retention rates.

Assistant Service Manager /Used Car Inventory Manager

Infiniti of Coral Gables
Coral Gables, Florida
06.2021 - 09.2024
  • Resolved service-related concerns promptly, enhancing customer satisfaction and loyalty.
  • Maintained accurate records of services, parts inventory, and customer interactions to optimize processes.
  • Established strong customer relationships, leading to increased repeat business and loyalty.
  • Conducted follow-ups during and after installations to ensure customer satisfaction.
  • Acted as primary point-of-contact for vehicle maintenance information and troubleshooting assistance.
  • Collaborated with sales team to deliver comprehensive support for vehicle purchases and maintenance requirements.

Department Supervisor

Home Depot
05.2018 - 06.2021
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Built and designed large displays weekly to promote specific products.
  • Handled cash register, returns, and refunds.

Department Supervisor

BrandsMart USA
03.2016 - 05.2018
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Handled cash register, returns, and refunds.
  • Wrote out weekly schedules to maintain coverage levels for expected demands.
  • Trained newly hired sales team in upselling techniques.

Sales Associate

Lighting Paradise
07.2014 - 03.2016
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Associate of Science - Emergency Medicine

City College
Miami, FL
06.2016

High School Diploma -

Miami Senior High School
Miami, FL
06.2014

Skills

  • Customer service focus
  • Customer follow-up
  • Effective communication
  • Sales expertise
  • Positive attitude
  • Time management
  • Multitasking and organization
  • Critical thinking
  • Team leadership
  • Integrity and trustworthiness

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Service Consultant

Hollywood Kia
02.2025 - Current

Service Consultant

INFINITI of South Miami
09.2024 - 01.2025

Assistant Service Manager /Used Car Inventory Manager

Infiniti of Coral Gables
06.2021 - 09.2024

Department Supervisor

Home Depot
05.2018 - 06.2021

Department Supervisor

BrandsMart USA
03.2016 - 05.2018

Sales Associate

Lighting Paradise
07.2014 - 03.2016

Associate of Science - Emergency Medicine

City College

High School Diploma -

Miami Senior High School

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