Kevin Flagg
Romeoville,IL
Summary
An experienced customer service engineer/representative with great work ethic and trustworthy personality to achieve positive results for customers. Possesses the ability to quickly learn and master new technology; be equally successful in both team and self-directed settings and catering to customer's needs. Authorized to work in the US for any employer
Overview
18
18
years of professional experience
1
1
Certification
Work History
Blind Repair Technician
Lovitt Blinds & Drapery
09.2022 - Current
- Diagnosed and resolved technical issues in a timely manner.
- Conducted thorough inspections to identify faulty components and determine the appropriate repair methods.
- Collaborated with team members to complex problems and develop effective solutions.
- Maintained accurate records of repairs, including documentation of parts used and work performed.
HVAC Helper
Polar Heating and Air Conditioning
11.2021 - 08.2022
- Assisted HVAC technicians in installing and maintaining heating, ventilation, and air conditioning systems.
- Performed basic tasks such as carrying equipment, tools, and materials to job sites.
- Assisted in measuring, cutting, and connecting ductwork for proper installation.
- Provided support in troubleshooting and diagnosing issues with HVAC systems.
Fiber Technician
MetroNet
07.2021 - 10.2021
- Installed and maintained fiber optic cables for telecommunications networks.
- Performed troubleshooting and repairs on fiber optic systems to ensure optimal performance.
- Conducted fiber optic testing and inspections to identify and resolve any issues.
- Collaborated with team members to design and implement fiber optic network installations.
- Documented all work activities and maintained accurate records of fiber optic projects.
Delivery Driver
GENCO Delivery
04.2020 - 06.2021
- Delivered goods and packages to designated locations in a timely and efficient manner.
- Operated and maintained delivery vehicles, ensuring cleanliness and adherence to safety regulations.
- Managed and organized delivery schedules, optimizing routes for maximum efficiency.
Direct Installer
Franklin Energy
06.2018 - 01.2020
- Provided cost saving opportunities to customers for energy and gas.
- Installed Energy efficient light bulbs, shower heads, aerators and thermostats.
- Trained new hires on technical key to their jobs.
Chauffeur
Chicagoland Transportation
02.2017 - 06.2018
- Provided transportation services for executive clients.
- Acknowledged for providing upscale customer services as noted from repeat requests and positive reviews from clients.
Van Driver
Hopewell Transportation
08.2016 - 02.2017
- Provided safe transport for students with special needs to and from school.
- Recognized by school district for excellent emergency response.
Customer Service Engineer
Diebold Incorporated
09.2007 - 01.2016
- Responded to first line service calls from clients across the Chicagoland area with an 90% on-time response rate.
- Provided system maintenance and customer service care to banking and store clients.
- Assisted other associates in high call volume periods.
Education
Diploma - Massage Therapy
Everest College-City of Industry
Chicago, IL03.2007
High school - undefined
Leo Catholic High School
Chicago, IL05.2002
Skills
- Hand Tools
- Driving
- Special Needs
- Van Driver
- Customer service
- Field service
- Delivery Driver Experience
- Service Technician Experience
- Warehouse experience
- Sports coaching (2 years)
- Computer skills
- Communication skills
Certification
Driver's License
Timeline
Blind Repair Technician
Lovitt Blinds & Drapery
09.2022 - Current
HVAC Helper
Polar Heating and Air Conditioning
11.2021 - 08.2022
Fiber Technician
MetroNet
07.2021 - 10.2021
Delivery Driver
GENCO Delivery
04.2020 - 06.2021
Direct Installer
Franklin Energy
06.2018 - 01.2020
Chauffeur
Chicagoland Transportation
02.2017 - 06.2018
Van Driver
Hopewell Transportation
08.2016 - 02.2017
Customer Service Engineer
Diebold Incorporated
09.2007 - 01.2016
High school - undefined
Leo Catholic High School
Diploma - Massage Therapy
Everest College-City of Industry