Kevin Flores
Urban Space
New York,NY
4
years of professional experience
A passionate barista and hospitality professional equipped with demonstrated success in specialty coffee preparation, inventory management, and customer satisfaction. Strong focus on team collaboration and achieving results. Highly reliable, adaptable to changing needs, and skilled in training and mentoring staff.
Work History
Barista
9 Months- Provided high-quality customer service to 50+ customers during slower periods and 150+ customers during rush hour/ morning periods by providing handmade coffee beverages and breakfast pastries in a kind and timely manner.
- Maintained the cleanliness of the café during down time, abiding by NYC’s Health and Safety regulations.
- Handled cash and debit/credit payments, ensuring customers are charged the appropriate amount and received correct change.
- Ensured all sales were accounted for by manually bookkeeping; counting cash and change in the register at the end of each shift. A task that was typically reserved for supervisors.
- Trained and mentored new baristas, enhancing team performance and service consistency.
Barista / Lead Barista
1 Year 11 Months- Work under the manager of the store during the beginning of morning shifts to prepare for day to day activities, including ordering, shift managing, and bookkeeping. Then following up with leads of later shifts to make shift changing effortless and seamless.
- Efficiently lead a diverse group of individuals in making drinks, assisting in the process of making drinks, and managing relations with daily customers.
- Assist in preparing beverages in a timely manner during rush hours in which customer-load can reach up to 200 people per hour.
- Manage multiple lead barista/ barista tasks simultaneously and work efficiently under pressure with an attention to detail while maintaining a clean and organized work environment.
- Delivered high-quality coffee beverages in fast-paced environment.
- Trained new baristas on beverage preparation and customer service protocols.
- Maintained cleanliness and organization of workstations and equipment.
- Assisted in inventory management, ensuring stock levels met demand.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Clerk / Storekeeper
2 Years- Unloaded trucks and prepared food products for stocking. Labeled, stocked, and inventoried each department’s merchandise.
- Maintained the cleanliness and organization of sales areas and backrooms to ensure efficient stocking and inventory processes.
- Communicated with incoming shift workers in order to maintain store balance.
Education
Associate’s Degree - Business Administration
Relevant Coursework: First Year Seminar for Business, Principles of Accounting I, Principles of Accounting II, Business Law I
Skills
Fluent in Spanish
Time management
Strategic Planning
Outstanding Communication
Account Management
Strong Sense of Leadership
Microsoft Suite
Square Invoicing;
Attention to detail
Cash handling
Opening and closing duties
Interests
Politics
Current Events
Pop culture
Timeline
Barista
Urban Space
06.2024 - 03.2025Read More
Barista / Lead Barista
Starbucks
09.2021 - 08.2023Read More
Clerk / Storekeeper
Ardsley Market
03.2021 - 03.2023Read More
LaGuardia Community College
Associate’s Degree from Business Administration
Read More