KEVIN FOSTER
Walkertown,NC
Summary
Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.
Overview
24
24
years of professional experience
Work History
Field Service Technician
Analogic Corporation
07.2023 - Current
- Preformed exceptional service on CT machines in major airports
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Facilitated seamless software upgrades for clients, ensuring compatibility and minimal operational disruption.
- Achieved significant reductions in equipment downtime for clients, regularly performing preventative maintenance and system optimizations.
Field Service Engineer- Print Production Color Graphics Specialist
Coeco
02.2017 - 05.2023
- Servicing Canon Image Press and Oce Production Printers
- Maintaining strong communication and electronic skills, performing a full range of service along with training customers on running and servicing machine
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
Field Service Engineer- Print Production Specialist
Konica Minolta Business Systems
03.2014 - 02.2017
- Servicing Konica Minolta Production Printers
- Performing a full range of service and repairs, including installation, networking, and diagnostics
- Managing territory and inventory with good customer service
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Scheduled service calls according to customer location and urgency of need.
- Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life and minimizing disruptions.
- Reduced repeat service calls, meticulously identifying root causes of complex issues and implementing long-term solutions.
- Led successful installations of high-value equipment in diverse environments, ensuring operational excellence from day one.
Field Service Engineer- Production Color Graphics Specialist
TNC Business Technologies
12.2012 - 03.2014
- Servicing Canon Image Press and Oce Production Printers
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Scheduled service calls according to customer location and urgency of need.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Generated reports detailing findings and recommendations.
- Maintaining strong communication and electronic skills, performing a full range of service along with training customers on running and servicing machine
Field Service Engineer
APPLIED COPIER CONCEPTS
07.2000 - 12.2012
- Servicing high speed production Konica Minolta, and Canon color copiers
- Performed onsite installation, modification and maintenance of systems and equipment.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Maintained strong communication and electronic skills and the ability to work well with others
- Performing a full range of servicing and repair service procedures including diagnostics, and installation
- Manages territory, inventory with good customer relationships
Education
Associate of Science - Electronic Technology
Devry Institute of Technology
Atlanta, GA05-1996
Skills
- PC Upgrades
- DOS
- Microcomputer Upgrade
- Digital Technology
- Microprocessor
- Computer Commands
- Network
- Canon Copiers
- Sharp Copiers
- Konica Minolta Copiers
- Oce Copiers
- Xerox
- Ricoh
- Canon wide format machine
- Controllers
- Fiery
- Problem-solving
- Troubleshooting and repair
- Field repairs
- Training and mentoring
- MS office
- Calibration procedures
Volunteer Experience
Church of the Living God, 1994, Present, Faithful Men’s Network (Outreach Program), Youth Advisor in the Young Peoples Union (YPU)
Availability
AVAILABLE FOR INTERVIEWS AND/OR EMPLOYMENT IMMEDIATELY
Professionalskills - Technicalanalyticalabilities
- Proficient computer skills through hands-on experience and/or class projects/course studies: Windows XP, PC Upgrades, DOS, CIS, Windows 2000, Visual Basic, Front Page, PowerPoint, Microcomputer Upgrade, Digital Technology, Microprocessor, Computer Commands and Network.
- Completed Certifications: Canon, Sharp, Konica Minolta, Oce Copiers, Xerox, Ricoh, Canon wide format machine, along with controllers, and Fiery for all machines.
Timeline
Field Service Technician
Analogic Corporation
07.2023 - Current
Field Service Engineer- Print Production Color Graphics Specialist
Coeco
02.2017 - 05.2023
Field Service Engineer- Print Production Specialist
Konica Minolta Business Systems
03.2014 - 02.2017
Field Service Engineer- Production Color Graphics Specialist
TNC Business Technologies
12.2012 - 03.2014
Field Service Engineer
APPLIED COPIER CONCEPTS
07.2000 - 12.2012
Associate of Science - Electronic Technology
Devry Institute of Technology
Similar Profiles
Rakesh GhodkeRakesh Ghodke
Business Development Manager at Analogic Automation Pvt. Ltd.Business Development Manager at Analogic Automation Pvt. Ltd.
Darius ReedDarius Reed
Engineering Tech at AnalogicEngineering Tech at Analogic
MAGIELYN M. DELA CRUZMAGIELYN M. DELA CRUZ
Stickering/Bundler at UNIVERSAL ROBINA CORPORATION /RED.DOT CORPORATION AGENCYStickering/Bundler at UNIVERSAL ROBINA CORPORATION /RED.DOT CORPORATION AGENCY