Kevin Frazier
Hayward,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
California Hydronics Corporation
09.2023 - 12.2023
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods
- Daily use of or programs such as Microsoft Office and Salesforce
- Perform Data Entry
Customer Service Representative
California Waterproofing And Supply
04.2023 - Current
- Handled customer inquiries and sales, courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Manager
Carnamics
05.2022 - 02.2023
- Manage the technicians who repair vehicles as well as dispatch the service orders to the technicians, follow up to make sure work is complete
- Make sure service orders were done in a timely fashion and make sure technicians had the tools they needed to assure that the work was done.
- Assist in front desk responsibilities, answering phones, filing, and payroll. Provide quality customer service to each employee be of our customers
- Manage employees in the front office who wrote the sales orders
Construction Coordinator
Albert Nahman Plumbing And Heating
04.2016 - 03.2022
- Kept projects on schedule and within budget while serving as project leader.
- Interviewed, hired, and trained new workers.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Developed and executed pre-construction milestones on project schedule.
- Assist in getting city permits and speaking with city inspectors.
- Dispatch work orders to the technicians in the morning, review the work orders to make sure I am giving the to the most skillful technician for the job, follow up to make sure work is complete. Create spreadsheet to keep track of what customers have been serviced
Education
No Degree - Business Administration
Chabot College
Hayward, CA02.2003
High School Diploma -
Hayward High School
Hayward, CA06.2002
Skills
- Materials Transport
- Stockroom Procedures
- Microsoft Word/Excel/Office
- Document Control
- Customer Service
- Salesforce
Timeline
Inside Sales Representative
California Hydronics Corporation
09.2023 - 12.2023
Customer Service Representative
California Waterproofing And Supply
04.2023 - Current
Sales Manager
Carnamics
05.2022 - 02.2023
Construction Coordinator
Albert Nahman Plumbing And Heating
04.2016 - 03.2022
No Degree - Business Administration
Chabot College
High School Diploma -
Hayward High School
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