Charles McKellip

Assisted customers with electrical material purchases as well as technical support using my knowledge as a 29 year Journeyman Electrician.

Provided support to the accounts payable , receiving and purchasing department to ensure a smooth operation in payables , correct material receiving and purchasing support to have the right material in stock and set minimums and maximum levels on stock items, I also provided support for the outside sales and inside sales team as well as support for the counter sales department in technical support, customer relations and problem solving.

• Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
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• Assisted in managing customer inquiries and providing product information to enhance satisfaction.
• Adapted quickly to product knowledge requirements, enhancing ability to address customer needs efficiently.
• Conducted follow-up communications to ensure ongoing customer engagement and retention strategies were implemented.
• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Assisted in order processing and ensured timely delivery of products to clients.
• Managed customer accounts, providing comprehensive support and account updates.
• Collaborated with sales team to enhance customer satisfaction and service efficiency.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Directed procurement strategies to optimize supplier relationships and reduce costs.
• Implemented inventory management systems to enhance supply chain efficiency.
• Negotiated contracts with vendors, securing favorable terms and pricing.
• Led cross-functional teams in evaluating and selecting new suppliers.
• Developed purchasing policies to align with organizational goals and compliance standards.
• Managed budget allocation for procurement activities, ensuring cost-effective operations.
• Mentored junior purchasing staff, fostering professional development and knowledge sharing.
• Purchased new products and oversaw inventory stocking and availability.
• Coordinated paperwork, updated spreadsheets, and maintained permanent records.
• Trained junior staff members on best practices in purchasing management, contributing to their professional development and growth within the organization.