KEVIN FRIES
Summary
Reliable Customer Service Professional experienced in delivering exceptional support and fostering client relationships. Developed strong rapport with customers through effective communication and a passion for creating satisfying experiences. Committed to mastering new concepts and skills to enhance service quality.
Overview
11
11
years of professional experience
Work History
Theater Associate
Circle Cinema
Tulsa, OK
04.2023 - Current
- Supervised staff and facilitated daily operations to ensure smooth functioning of theater activities
- Provided customer service and managed cash handling and inventory processes to maintain operational efficiency
- Assisted patrons with ticket purchases and seating arrangements.
- Managed concession stands, ensuring product availability and cleanliness.
- Coordinated movie schedules and special events for audience engagement.
Dental Lab Assistant
Affordable Dentures
Norman, OK
05.2020 - 03.2023
- Managed inventory, ordering and replenishing lab materials to ensure consistent availability
- Interpreted prescriptions to design and construct dental products according to specifications
- Maintained and repaired lab equipment, including stone trimmer, boil out tank, hydraulic press, pneumatic chisel, and dental lathe, to ensure optimal functionality.
Assistant Manager
Pickleman’s Gourmet Café
Norman, OK
11.2018 - 05.2020
- Trained and scheduled in-shop employees and delivery drivers to ensure efficient operations
- Filed nightly safe deposit and credit card batch paperwork to maintain accurate financial records
- Supervised crew members, maintaining order and building capacity during peak periods to enhance customer experience
Customer Solutions Representative
Tulsa World
Tulsa, OK
12.2015 - 04.2017
- Resolved customer concerns through effective handling and review of inquiries
- Collaborated with departments to streamline problem resolution
- Processed payments and fulfilled requests while following up with subscribers to enhance customer retention
Education
CNC Lathe / Mill NIMS Certification -
Tulsa Tech
Tulsa, OKPrint Reading & Precision Measurements -
Tulsa Tech
Tulsa, OKSkills
- Point of sale operation
- Cash handling
- Quality control
- Customer service
- Conflict resolution
- Communication skills
Timeline
Theater Associate
Circle Cinema
04.2023 - Current
Dental Lab Assistant
Affordable Dentures
05.2020 - 03.2023
Assistant Manager
Pickleman’s Gourmet Café
11.2018 - 05.2020
Customer Solutions Representative
Tulsa World
12.2015 - 04.2017
CNC Lathe / Mill NIMS Certification -
Tulsa Tech
Print Reading & Precision Measurements -
Tulsa Tech