Kevin Fuentes Orantes
Los Angeles,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Team Leader
Big Fish Poke
2018.01 - 2018.12
- Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals, and collect payments.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Worked front counter, drive-thru, and other areas.
• Collaborated with team members to complete orders.
• Prepared products following restaurant, health, and safety standards and procedures.
Became familiar with products to answer questions and make suggestions.
• Supported great dining and meal experiences for guests.
• Accurately operated cash register to process customer payments.
Crew Member
Honey Fish Poke
2017.02 - 2017.12
- Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals, and collect payments.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Worked front counter, drive-thru, and other areas.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Became familiar with products to answer questions and make suggestions.
• Readied customers take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Documented customer orders and conveyed special requests to kitchen staff.
Courtesy Clerk
Vons Grocery Store
2016.01 - 2017.02
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- I maintained a welcoming environment
- leading customers to desired products, answered phone calls to help customers locate grocery store items.
- Sanitized cashier area, floors, bathroom, shopping carts, and bagging area.
- Delivered messages between departments and exceed job position expectations.
Education
Bachelor of Science - Health Administration
California State University of Northridge
Northridge, CA01.2023
High School Diploma -
Fairfax Senior High School
Los Angeles, CA06.2015
Skills
- Shift Checklists
- Customer Needs Assessments
- Multitasking ·
- Customer Service
- Cash Handling ·
- Assembler ·
- Multitasking ·
- Customer Service
- Group Meetings ·
- Cashiering ·
- Supervisory Skills ·
- Food Preparation ·
- Food server
Affiliations
- Health Administration Student Association
- Educational Opportunity Program
- Upward Bound Alumni
Certification
- Critical thinking and problem solving
Lean Six Sigma Green Belt- Think like a lawyer to make decisions and solve problems
- Microsoft Office Specialist: Word Associate (Word and Word 2019)
- Google Slides Essential training
- HSR Basic Course for Social-Behavioral-Educational Researchers
- Roles and Responsibilities within an interprofessional primary care team
- Time Management FundamentalsTime Management Fundamentals
- Naloxone Training
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Shift Team Leader
Big Fish Poke
2018.01 - 2018.12
Crew Member
Honey Fish Poke
2017.02 - 2017.12
Courtesy Clerk
Vons Grocery Store
2016.01 - 2017.02
Bachelor of Science - Health Administration
California State University of Northridge
High School Diploma -
Fairfax Senior High School
- Critical thinking and problem solving
Lean Six Sigma Green Belt- Think like a lawyer to make decisions and solve problems
- Microsoft Office Specialist: Word Associate (Word and Word 2019)
- Google Slides Essential training
- HSR Basic Course for Social-Behavioral-Educational Researchers
- Roles and Responsibilities within an interprofessional primary care team
- Time Management FundamentalsTime Management Fundamentals
- Naloxone Training
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