Kevin Galusha
Firestone,CO
Summary
With 20 years of experience as an automotive technician, I bring a positive and upbeat attitude to my work, along with a deep understanding of the importance of good customer service. Motivated to consistently exceed job requirements to satisfy customer needs, support my team, and achieve business objectives. Detail-oriented service technician with a proven track record of testing and evaluating service options to provide high-quality resolutions. Efficient in completing service orders promptly while maintaining accuracy in documentation. Committed to delivering superior service and ensuring clear communication with clients.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Service Technician
Hummels B&B Automotive
08.2023 - Current
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Automotive Technician
Landrover Denver
10.2021 - 08.2023
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies
Lead Automotive Technician
Landrover Flatirons
06.2011 - 10.2021
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
- Completed customer orders and warranty services according to manufacturer specifications
- Optimized workshop layout for increased productivity, enabling technicians to complete tasks more efficiently and ultimately benefiting customer service levels.
- Reduced downtime by effectively prioritizing tasks and ensuring timely completion of maintenance services.
- Facilitated clear communication between team members, fostering a collaborative work environment that enhanced overall productivity.
- Mentored junior technicians in proper repair techniques, contributing to their professional growth within the industry.
- Contributed to business growth by actively promoting additional services during interactions with clients.
- Improved workshop safety standards by implementing rigorous protocols and regularly assessing potential hazards.
- Boosted morale among team members by recognizing individual achievements and promoting a positive work culture.
Automotive Technician
Larry Miller Nissan
01.2000 - 05.2011
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
Automotive Technician
Japanese AUTOMOTIVE Specialist
04.2005 - 07.2005
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies
- Delegated jobs to subordinates and monitored quality of work
Education
Certificate - Diagnosing And Repairing Procedures
Jaguar Landrover University
Irvine, CACertificate - Im240 Class Drive Ability Emissions Failure
Colorado Emissions
Denver, COSkills
- Electrical failure expertise
- Mechanical tools
- OSHA requirements
- Customer service
- Punctual and reliable
- Attention to detail
- Troubleshooting skills
Certification
- Electrical and electronics
- Engine repair
- Brake systems
- Engine diagnostics
- Heating air-conditioning
- Suspension Steering
Personal Information
Title: Automotive Technician
Timeline
Service Technician
Hummels B&B Automotive
08.2023 - Current
Automotive Technician
Landrover Denver
10.2021 - 08.2023
Lead Automotive Technician
Landrover Flatirons
06.2011 - 10.2021
Automotive Technician
Japanese AUTOMOTIVE Specialist
04.2005 - 07.2005
Automotive Technician
Larry Miller Nissan
01.2000 - 05.2011
Certificate - Im240 Class Drive Ability Emissions Failure
Colorado Emissions
Certificate - Diagnosing And Repairing Procedures
Jaguar Landrover University
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