Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Gambill

BRANDON,FL

Summary

Dynamic Route Support Specialist with over 22 years at UniFirst, excelling in customer service and relationship management. Proven track record in rerouting 24 routes and training staff across states. Adept at enhancing customer satisfaction and securing contract renewals, demonstrating strong adaptability and commitment to quality support services.

Overview

23
23
years of professional experience

Work History

Route Support Specialist

UniFirst
06.2003 - Current

Very successful Coverage Specialist with over 22 years experience. Very adaptable and outstanding in giving the best customer service they can experience.

  • Followed all company policies and procedures to deliver quality work.
  • Have developed multiple customer relationships while maintaining high delivery expectations.
  • Able to handle delivering 30 different routes at any given time.
  • Have trained multiple individuals in running routes the Unifirst way by providing quality customer service. Even travelling to other states to train individuals
  • Rerouted and re-created 24 routes. Also involved in routing new accounts to the correct routes.
  • Performed multiple customer goodwill visits in order to providing great customer service. Along with having customers resign new contracts.
  • Installed numerous new accounts and addressed any additional needs the customer had on initial delivery

Education

Bachelor of Science - Business Administration

Indiana State University
Terre Haute, IN
12-1986

Skills

  • Customer service
  • Remote support
  • Support services
  • Customer relationship management

Timeline

Route Support Specialist

UniFirst
06.2003 - Current

Bachelor of Science - Business Administration

Indiana State University
Kevin Gambill