Overview
Work History
Education
Skills
Timeline
Generic

Kevin Garcia

Queens,NY

Overview

4
4
years of professional experience

Work History

Team Leader

Empire
04.2022 - Current
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Bartender

Mexicue
03.2022 - 08.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Increased bar revenue through development and marketing of featured cocktails.
  • Improved and applied social media marketing strategies to increase patronage.

Bartender

Illusions Lounge
01.2021 - 08.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Developed knowledge on drinks to better serve customers.
  • Served high customer volumes during special events, nights, and weekends.

Server

Stout
09.2021 - 04.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Office Manager

Douglas Elliman
09.2019 - 03.2020
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.

Busser/Barback

Hudson Yard Grill
09.2019 - 02.2020
  • Restocked ice, condiments and snacks.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Delivered food to customers at bar and tables.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Trained new staff in bussing and cleaning procedures.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.

Education

Bachelor of Science - Finance

Baruch College of The City University of New York
New York, NY

Skills

  • Daily Workflow Improvement
  • Sales Expertise
  • Staff Training
  • Issue Resolution
  • Team-Player
  • Liquor, Beer and Wine Knowledge
  • Patron Experiences
  • Volunteer Tasking
  • Leading Team Meetings
  • Youth Support
  • Facility Policies and Procedures
  • Smart Goals
  • Patron Experiences

Timeline

Team Leader

Empire
04.2022 - Current

Bartender

Mexicue
03.2022 - 08.2022

Server

Stout
09.2021 - 04.2022

Bartender

Illusions Lounge
01.2021 - 08.2022

Office Manager

Douglas Elliman
09.2019 - 03.2020

Busser/Barback

Hudson Yard Grill
09.2019 - 02.2020

Bachelor of Science - Finance

Baruch College of The City University of New York

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Kevin Garcia