Kevin Garcia
Palo Alto,CA
Summary
Collaborative worker with dedication to partnering with coworkers to promote engaged, empowering work culture. Passionate about promoting lasting customer satisfaction and team member happiness by delivering quality service and unparalleled support.
Overview
7
7
years of professional experience
Work History
Whole Foods
Store Support Supervisor
10.2020 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Set schedules for staff by planning and designating their breaks and lunches.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing with amazon cash back card and QR code discounts
Whole Foods
Store Support Supervisor
09.2019 - 10.2020
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Set schedules for staff by planning and designating their breaks and lunches.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Whole Foods
Team Trainer
02.2019 - 09.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Identified and solved internal problems related to employee turnover by revamping training approaches.
Whole Foods
Cashier
03.2017 - 02.2019
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and donate money for programs
- Checked identification for proof-of-age for alcohol
Education
High School Diploma -
Los Altos High School
Los Altos, CA06.2018
Skills
- Guest Satisfaction
- Accounting Records
- Improvement Plans
- Critical Thinking
- Manage Employees
- Fast Learner
- Good Organizer
- Oral and Written Commutations
- Active Listener
- Problem Solver
Timeline
Whole Foods
Store Support Supervisor
10.2020 - Current
Whole Foods
Store Support Supervisor
09.2019 - 10.2020
Whole Foods
Team Trainer
02.2019 - 09.2019
Whole Foods
Cashier
03.2017 - 02.2019
High School Diploma -
Los Altos High School
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