Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kevin Garcia

Elmhurst,NY

Summary

Self-motivated professional brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Many years of call center experience.

Overview

8
8
years of professional experience

Work History

Logistics

Amazon
11.2023 - Current
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

Team Leader

Empire
04.2022 - 11.2023
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Collected, arranged, and input information into database system.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Prioritized helping customers and completing other routine tasks in store.

Real Estate Agent

Compass
01.2021 - 04.2023
  • Developed targeted marketing campaigns for luxury properties, attracting qualified buyers and securing high-value transactions.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.

Bartender

Mexuicue
03.2022 - 08.2022
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Office Manager

Douglas Elliman
08.2019 - 03.2020
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Expedited deal closures through proactive follow-ups with clients, mortgage brokers, attorneys, inspectors, appraisers.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Call Center Supervisor

Elite
01.2016 - 02.2020
  • Developed and implemented customer service policies and procedures.
  • Created team rotations to man center effectively during peak hours.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Developed training programs to enhance agent skill sets, leading to improved performance metrics across the board.
  • Developed and implemented strategies to increase sales and improve customer service.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
  • Reduced average handle time through the implementation of effective call handling techniques and scripts.
  • Ensured compliance with industry regulations and company policies through regular audits and ongoing agent education.

Education

Bachelor of Science - Finance

Baruch College of The City University of New York
New York, NY
06.2023

Skills

  • Interpersonal communication skills
  • Account Servicing
  • Business Development
  • Customer Relationship Building
  • CRM proficiency
  • Sales Pipeline Management
  • Sales management
  • Customer care
  • Staff Training
  • Complaint Handling
  • Client Account Management

Languages

Spanish
Professional Working

Timeline

Logistics

Amazon
11.2023 - Current

Team Leader

Empire
04.2022 - 11.2023

Bartender

Mexuicue
03.2022 - 08.2022

Real Estate Agent

Compass
01.2021 - 04.2023

Office Manager

Douglas Elliman
08.2019 - 03.2020

Call Center Supervisor

Elite
01.2016 - 02.2020

Bachelor of Science - Finance

Baruch College of The City University of New York

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Kevin Garcia