Kevin Garcia

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Established processes to ensure efficient workflow throughout the organization.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Trained employees on additional job positions to maintain coverage of roles.
• Oversaw marketing initiatives, increasing brand awareness and sales.
• Negotiated contracts and agreements with vendors and suppliers to reduce costs.

• Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
• Tested and calibrated instruments to ensure accuracy and reliability of data.
• Maintained records of repairs, calibrations, and tests performed on equipment.
• Conducted preventive maintenance procedures according to established schedules.
• Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
• Replaced defective components or parts as needed.
• Assembled new systems and sub-systems from drawings and schematics supplied by engineering department.
• Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
• Installed new components or replaced defective parts to restore functionality.

• Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
• Maintained detailed records of all services performed on each vehicle.
• Checked for any damage to the vehicle's interior or exterior before beginning detailing work.
• Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
• Vacuumed carpets and upholstery to remove dust and dirt particles.
• Applied dressing to vinyl surfaces such as dashboards, door panels, consoles and armrests.
• Removed tar spots, tree sap and bird droppings from exterior surfaces using special cleaning solutions.
• Cleans engine compartment by removing grease buildup with degreaser solution.
• Performed minor touch-up painting on scratched areas of car bodies when necessary.
• Inspected tires for wear patterns or punctures; replaced worn tires as needed.
• Replaced air filters in engine compartments according to manufacturer specifications.

Open customers' doors for them, greet them, and then vacuum their vehicles, and drive them through the automated wash.