Kevin Garcia
Kerrville,TX
Summary
Kevin Garcia, a dedicated and detail-oriented professional with a strong foundation in public service with roles primarily held as a law enforcement official. With a diverse professional background, I bring valuable experience in managing complex situations and delivering exceptional service. Resourceful professional in technology support, known for high productivity and efficient task completion. Specialize in network troubleshooting, system configuration, and security protocols management. Excel in problem-solving, communication, and teamwork, using these soft skills to effectively resolve issues and improve network performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Network Specialist II
Kerrville State Hospital
Kerrville, TX
08.2024 - Current
- Monitored network performance and identified potential areas of improvement.
- Configured routers, switches and other networking equipment.
- Documented maintenance efforts, create and submit various reports, and manage message processing per established guidelines.
- Installed structured cabling systems for voice and data networks.
- Performed troubleshooting to diagnose and resolve network issues.
- Assisted with the implementation of new technologies such as server virtualization, VoIP phone systems.
- Provided technical support for users experiencing problems connecting to the network or accessing resources on it.
- Responded to helpdesk tickets regarding network connectivity issues in a timely manner.
- Maintained knowledge base documents about common IT problems and their solutions.
- Handled inventory and materials, follow technical standards, and execute Emergency Action Plans as needed.
- Managed switches, routers, and firewalls for network.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Identified opportunities for improving system reliability, performance and scalability through changes in configuration or architecture redesigns.
- Administered, maintained and supported network systems to provide consistent security, availability and performance.
- Maintained strong working relationships with vendors and outside IT consultants.
System Administrator- Freelance
Visual Expressions Dental Lab
McAllen, TX
05.2022 - Current
- Installed, configured, & maintained desktop images of equipment
- Performing system backups & data recovery
- Ensured systems, data, & programs were in line with the company's local information security policy & NIST framework to properly comply with external laws (ex
- HIPPA & FTCA)
- Created user accounts and managed access rights for users.
- Provided guidance on best practices related to system administration procedures.
Peace Officer (Advanced) - Patrolman - Instructor - FTO - MHO - SWAT Operator
Pharr Police Department
Pharr, TX
01.2017 - 06.2024
- Identify and solve complex issues under pressure in criminal and traffic related investigations
- Communicated with diverse groups, colleagues, and customers to create solutions
- Collaborated with members of various divisions and departments
Correctional Officer
East Hidalgo Detention Center
LaVilla, TX
04.2015 - 06.2016
- Provide care and correctional treatment of inmates/detainees
- Prepare and maintain records, forms, and reports
- Maintain security of various assigned areas
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
Sales Associate
Navy Exchange Naval Air Station
Corpus Christi, TX
08.2013 - 11.2014
- Provide customer service by answering customer questions and assisting with requests
- Resolve customer complaints and issues in a timely and professional manner
- Execute purchases and returns at the cash register while checking for accuracy
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
Education
A.S -
Law Enforcement
B.A.T -
Computer Technology
12-2026
Skills
- Windows: 10/11, Active Directory, RDP, Config Mgmt, Group Policy
- ITSM: Remedy, ServiceNow
- Programs: Nessus, Splunk, NMAP
- Compliance: IT Security Policy, NIST, Group Policy
Certification
- CompTIA Security+, Expires 05/27
- CompTIA A+, Expected 01/25
- CompTIA CySA+, Expected 05/25
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Skills
- Customer Service
- Customer Support
- Effective Leadership
- De-Escalation
- Problem Solving
- Critical Thinking
- Communication
- Troubleshooting
- Organizational Skills
- IT/IT Infrastructure
- IT Support
- Remote access support
- Disaster recovery environments
- Troubleshooting
- WAN and LAN installations
- Network configuration and support
- Network monitoring/ operations
References
References available upon request.
Timeline
Network Specialist II
Kerrville State Hospital
08.2024 - Current
System Administrator- Freelance
Visual Expressions Dental Lab
05.2022 - Current
Peace Officer (Advanced) - Patrolman - Instructor - FTO - MHO - SWAT Operator
Pharr Police Department
01.2017 - 06.2024
Correctional Officer
East Hidalgo Detention Center
04.2015 - 06.2016
Sales Associate
Navy Exchange Naval Air Station
08.2013 - 11.2014
A.S -
Law Enforcement
B.A.T -
Computer Technology
Similar Profiles
Elizabeth KogelElizabeth Kogel
Staff Nurse at Kerrville State Hospital;Staff Nurse at Kerrville State Hospital;
Margaryta ObloginaMargaryta Oblogina
Clerk 1 at Kerrville State HospitalClerk 1 at Kerrville State Hospital
Lofton JonesLofton Jones
Case Manager IV at Kerrville State HospitalCase Manager IV at Kerrville State Hospital
Alejandra SeguraAlejandra Segura
Psychiatric Nursing Assistant IV (PNA IV) at Kerrville State HospitalPsychiatric Nursing Assistant IV (PNA IV) at Kerrville State Hospital
Amanda GrayAmanda Gray
Delivery Driver at FavorDelivery Driver at Favor