Kevin Garrett
Colorado Springs,CO
Summary
Dedicated professional with a strong work ethic and a focus on teamwork and collaboration. Experienced in managing logistics and enhancing customer experiences, poised to contribute to mission success and operational improvement.
Professional with strong background in service and operational roles, bringing high standards and results-driven approach. Adept in team collaboration, critical thinking, and problem-solving, ensuring adaptability and reliability in dynamic environments. Skilled in strategic planning, conflict resolution, and effective communication, consistently contributing to organizational success.
Dynamic individual with hands-on experience in Weightlifting, Drink mixing, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Member
US Army
Fort Carson, CO
11.2022 - Current
- Led training exercises to enhance team cohesion and operational readiness.
- Supervised logistical operations, ensuring timely delivery of supplies and equipment.
- Developed and implemented standard operating procedures for safety compliance.
- Coordinated maintenance schedules for vehicles and equipment, maximizing operational uptime.
- Streamlined communication protocols between units, improving information flow during missions.
- Achieved mission success, effectively coordinating resources and personnel in high-pressure situations.
- Answered customer inquiries by phone or email and responded promptly.
- Managed complex projects, ensuring timely completion within budget constraints.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
Server
BJ's Restaurant & Brewhouse
Livonia, MI
04.2022 - 10.2022
- Assisted in developing training materials for staff development initiatives, improving team performance consistency.
- Contributed to inventory management by monitoring stock levels.
- Managed inventory of dining supplies to prevent shortages during service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Delivered exceptional customer service, ensuring satisfaction through attentive and personalized interactions.
- Managed multiple tables efficiently, prioritizing tasks to enhance overall dining experience.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Implemented upselling techniques, increasing average check size and enhancing revenue opportunities.
- Resolved customer complaints swiftly, fostering a positive atmosphere and encouraging repeat business.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
Bartender
Seafood Restaurant
Livonia, MI
02.2022 - 04.2022
- Developed signature cocktails, enhancing customer satisfaction and driving repeat business.
- Managed bar inventory, ensuring consistent availability of high-quality ingredients.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Streamlined ordering process, reducing wait times for customers during peak hours.
- Collaborated with kitchen staff to create seasonal drink specials aligned with menu offerings.
- Implemented efficient bar workflows, improving overall service speed and efficiency.
- Kept bar presentable and well-stocked to meet customer needs.
- Conducted regular quality checks on beverages served, maintaining high standards of taste and presentation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Upheld strict regulations for safe alcohol service and food safety.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Server
Granite City Food & Brewery
Northville, MI
08.2021 - 03.2022
- Delivered exceptional customer service, ensuring satisfaction through attentive and personalized interactions.
- Managed multiple tables efficiently, prioritizing tasks to enhance overall dining experience.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained and mentored new servers on menu offerings and service standards.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Implemented upselling techniques, increasing average check size and enhancing revenue opportunities.
- Resolved customer complaints swiftly, fostering a positive atmosphere and encouraging repeat business.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Package Handler
Fed Ex Ground
Livonia, MI
03.2020 - 07.2021
- Operated package scanning systems to ensure accurate tracking and timely processing.
- Sorted and organized packages based on size, destination, and delivery priority.
- Collaborated with team members to streamline workflow and enhance efficiency.
- Maintained safe working environment by adhering to safety protocols and guidelines.
- Trained new employees on standard operating procedures and equipment usage.
- Assisted in inventory management by monitoring stock levels and reporting discrepancies.
- Implemented process improvements that reduced handling time and improved delivery accuracy.
- Followed safety regulations to maintain safe work environment.
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
- Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
- Improved package tracking accuracy, diligently updating database with scan information and handling exceptions.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Member Service Representative
Planet Fitness
Redford, MI
05.2019 - 03.2020
- Delivered exceptional customer service, addressing member inquiries and resolving issues efficiently.
- Educated members on gym policies, membership options, and available services to enhance their experience.
- Processed membership applications and cancellations accurately while maintaining up-to-date records in the system.
- Collaborated with team members to maintain cleanliness and organization of the facility for optimal member satisfaction.
- Implemented feedback systems to gather member insights for continuous improvement of services offered.
- Managed daily cash transactions, ensuring accuracy in handling payments and maintaining financial integrity.
- Developed strong relationships with members, fostering a welcoming community atmosphere within the fitness center.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Franklin High School
Livonia, MI06-2018
Skills
- Teamwork and collaboration
- Customer service
- Verbal and written communication
- Relationship building
- Flexible schedule
- Health and safety compliance
- Team supervision
- Order preparation
- Innovation and creativity
- Inventory management
- Telephone etiquette
- POS systems
- Cost control
- Multiple priorities management
- Conflict mediation
- Budgeting and finance
- Decision-making capacity
- Willingness to learn
- Strong work ethic
- Teamwork and loyalty
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Works Well Under Pressure
- Reliability
- Organizational skills
- Physical fitness
- Adaptability
- Training expertise
Certification
- Sec+ Training - August 2023 - Current
- TS-SCI Security Clearance, US Army - February 2023 - Current
Timeline
Service Member
US Army
11.2022 - Current
Server
BJ's Restaurant & Brewhouse
04.2022 - 10.2022
Bartender
Seafood Restaurant
02.2022 - 04.2022
Server
Granite City Food & Brewery
08.2021 - 03.2022
Package Handler
Fed Ex Ground
03.2020 - 07.2021
Member Service Representative
Planet Fitness
05.2019 - 03.2020
High School Diploma -
Franklin High School