Kevin Glende
Rochester,NY
Summary
Proven expertise in consultative sales and customer education, honed at Tops Friendly Markets. Exceptionally skilled in assessing customer needs and delivering solutions that enhance satisfaction and loyalty. Achieved significant improvements in customer service experiences by applying in-depth product knowledge and efficient paperwork processing. Demonstrates a strong ability to drive results through effective communication and problem-solving.
Overview
2
2
years of professional experience
Work History
Tops Associate
Tops Friendly Markets
02.2022 - Current
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Greece Odyssey Academy
Rochester, NY06.2020
Skills
- Consultative Sales
- Paperwork Processing
- Customer Needs Assessment
- Customer Education
Railroading, Photography
I'm an active member in both the Rochester Model Railroad Club and Genesee and Ontario Railroad Club.
Timeline
Tops Associate
Tops Friendly Markets
02.2022 - Current
High School Diploma -
Greece Odyssey Academy
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