Kevin Glosson
Rolla,MO
Summary
Customer-oriented Supervisor with 9 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in shipping industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Gateway Supervisor
Expeditors International of WA
Los Angeles, CA
09.2015 - 02.2024
- Directed and supervised team of 10 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated employee schedules according to shift changes and availability.
- Analyzed market rates and trends to negotiate better pricing,
Gateway Agent
Expeditors International of WA
Los Angeles, CA
11.2003 - 09.2015
- Provided customer service to clients through phone and email communication.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Analyzed market trends in order to identify potential areas for new business opportunities.
- Demonstrated strong understanding of industry trends and competitive landscape.
- Participated in ongoing training programs related to job duties or responsibilities.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Maintained accurate records for all shipments, including tracking numbers, cost information, and delivery dates.
- Provided customer service support by responding to inquiries from customers regarding order status and shipment details.
- Monitored freight carriers and negotiated better rates on behalf of the company.
Warehouse Agent
Expeditors International of WA
Los Angeles, CA
08.1999 - 11.2003
- Received and processed incoming stock items according to established procedures.
- Monitored inventory levels and restocked shelves as necessary.
- Assisted in loading and unloading trucks with heavy lifting equipment.
- Inspected shipments for accuracy, damage, and completeness prior to delivery.
- Operated forklifts and hand-trucks to move product within the warehouse environment.
- Ensured proper labeling of all products stored in the warehouse.
- Built ULD's (Unit Load Devices) for shipment consolidations and to help protect cargo integrity
Inventory Specialist
Washington Inventory Service
Long Beach, CA
03.1998 - 03.1999
- Maintained accurate and up-to-date inventory records.
- Conducted periodic inventories and physical counts of product supplies.
- Investigated discrepancies between physical count and computer records.
- Utilized barcode scanners to quickly update inventories in the system.
Education
High School Diploma -
David Starr Jordan Senior High School
Long Beach, CA06-1998
Skills
- Evaluating Employee Work
- Staff Evaluations
- Staff Supervision
- Employee Motivation
- Excellent Problem-Solving Capability
- Contract Negotiations
- Coaching And Mentoring
- Operational Leadership
Certification
Dangerous Goods Certified
IATA Certification
Accomplishments
Recipient of several OTS (On The Spot) awards, company recognition for performance and Due Diligence.
Completed several Leadership trainings based on Notable Literature such as "Fierce Conversations" and others.
Affiliations
Nature, Gardening, Wood working, Coaching my children's sports teams, VIPS volunteer, Rolla Optimist Club Member
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
Gateway Supervisor
Expeditors International of WA
09.2015 - 02.2024
Gateway Agent
Expeditors International of WA
11.2003 - 09.2015
Warehouse Agent
Expeditors International of WA
08.1999 - 11.2003
Inventory Specialist
Washington Inventory Service
03.1998 - 03.1999
High School Diploma -
David Starr Jordan Senior High School
Dangerous Goods Certified
IATA Certification
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