Michael Schena
Tewksbury,MA
Summary
Customer-oriented Supervisor with 4 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in the retail industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift RX Supervisor
CVS
Tewksbury, MA
02.2021 - 12.2022
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Maintained and produced pharmacy medication.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Created new strategies for improving customer service standards within the organization.
- Reviewed reports from subordinate staff members before submitting them to senior management.
Market Basket
Grocier
Tewksbury, MA
02.2019 - 03.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Education
Associate of Science - Accounting And Business Management
Northern Essex Community College
Lawrence Massachusetts06-2022
Skills
- Daily Workflow Improvement
- Work Planning And Scheduling
- Employee Evaluation
- Staff Evaluations
- Workplace Safety
- Staff Training
- Employee Supervision
- Supervising Staff
- Directing Workers
- Workflow Planning
- Workflow Coordination
- Employee Relations
- Evaluating Employee Work
- Progress Monitoring
- Maintaining Equipment
- Customer Service And Assistance
- Excellent Problem-Solving Capability
- Excellent Personal Service Experience
- Inventory Coordination
- Inventory Control
Certification
- OSHA Certified
Timeline
Shift RX Supervisor
CVS
02.2021 - 12.2022
Market Basket
Grocier
02.2019 - 03.2020
Associate of Science - Accounting And Business Management
Northern Essex Community College