Kevin Goldman
Greenacres,Florida
Summary
Ticket Sales and Operations / Executive Management Enthusiastic Ticket Sales and Operations Executive, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training in skills. Motivated to learn, grow and excel in your company. Versatile, engaging, knowledgeable and results driven professional with a strong business background and successful track record. Known for excellence and proactive approach. Areas of expertise include executing sales plans, producing events for a range of client needs, identifying sales challenges, ticket operations. Possess “customer” first attitude. Strong ability to lead, teach and motivate top-notch staff and firm believer in building a cohesive team.
Overview
19
19
years of professional experience
Work History
Box Office Supervisor
KRAVIS CENTER FOR THE PERFORMING ARTS
West Palm Beach, FL
10.2020 - Current
- Ensures the highest level of customer service is maintained throughout the Box Office staff; Assists in resolving any customer service issues as they arise
- Supervises trains, motivates and counsels full-time and part-time Customer Service Representative staff on all aspects of the Center's ticketing operations
- Responsible for opening and closing the Box Office; reconciles all sales and cash receipts on a daily basis to submit to Finance Department
- Provides daily updates to CSR's on any event, ticketing procedure or other pertinent information
- Prepares and sends sales reports to artist agents, promoters and renters on a timely basis as directed
- Responsible for event creation in the ticketing system
- Create cash settlement reports.
Executive Account Manager
IT’S JUST LUNCH
Miramar, FL
08.2020 - 10.2023
- Worked with over 150 accounts to facilitate matches with excellent attention to detail and ability to prioritize tasks, while following a structured schedule
- Built relationships with customers and community to establish long-term business growth
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Manage all aspects of clients' accounts from daily communication including face to face meetings.
Corporate Group Sales Coordinator
BROWARD CENTER FOR THE PERFORMING ARTS
Fort Lauderdale, FL
06.2014 - 06.2020
- Assisted in generating $60,000 in group sales revenue in a 3-week span for Disney's: Lion King; in just one month on the job
- Implemented new Corporate Organization VIP Program to sell group tickets to Broadway shows, concerts and other events; including Broward Health; Memorial Health Systems, Nova Southeastern University, Humana, American Express and others
- Generated revenue and developed new ticket sales opportunities for three venues and six theaters
- Won consistent business by utilizing aggressive sales strategies, market understanding and business acumen
- Managed Broadway Across America partnership and other shows relating to group sales and supervised two representatives
- Provided one-stop shopping (sell tickets; process order, print and client follow-up).
Manager of Event Sales
FLORIDA PANTHERS/AMERANT BANK ARENA
Sunrise, FL
06.2005 - 01.2014
- Managed and sold all group sales revenue streams for concerts and family shows
- Managed, supervised and coordinated all Group Sales activities for Florida Panthers of the National Hockey League
- Oversaw 7 full-time dedicated groups sales account executives and assisted managing an additional 40 sales reps
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Prepared daily reports showing all aspects of group ticket sales and revenue; including comparison from previous years
- Managed all group sales activities for Arena Family Shows & events.
Education
Bachelor of Arts & Sciences (BA) - Sport Management
Robert Morris University
Pittsburgh, PA01.1985
Skills
- Knowledge of Group Ticket Sales Industry
- Budget Preparation
- Evaluating Target Markets
- Sales & Account Management
- Database Management & Analytics
- Client and Community Events
- Project Management
- Out of the Box Idea's
- Sales Reporting
- Cash and Event Settlement
- Relationship Building
Sector Expertise
- It’s Just Lunch App CRM Database
- Part Time Box Office Window Experience with The Ballpark of Palm Beaches, Miami Open, Honda Classic, Miami Inter FC, Florida Atlantic University
- Ticketing Systems (Ticketmaster, Archtics, Tickets.com, Paciolian, Guest Orbit, Tessitura)
- Microsoft Office Suite (Word, Excel, PowerPoint)
Timeline
Box Office Supervisor
KRAVIS CENTER FOR THE PERFORMING ARTS
10.2020 - Current
Executive Account Manager
IT’S JUST LUNCH
08.2020 - 10.2023
Corporate Group Sales Coordinator
BROWARD CENTER FOR THE PERFORMING ARTS
06.2014 - 06.2020
Manager of Event Sales
FLORIDA PANTHERS/AMERANT BANK ARENA
06.2005 - 01.2014
Bachelor of Arts & Sciences (BA) - Sport Management
Robert Morris University
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