Kevin Gonzalez
North Hollywood,CA
Summary
Hardworking team member that is efficient and very well spoken. Quick to adapt to the work given.
Always looking to apply myself for a career. Efficient, Reliable and Enthusiastic.
Overview
5
5
years of professional experience
Work History
Outbound Operations Office Agent
DHL Express
Van Nuys, CA
06.2023 - 04.2024
- Coordinated international shipments to ensure timely delivery and compliance with regulations.
- Processed import/export documentation for customs clearance, maintaining accuracy and adherence to policies.
- Monitored shipment status updates, proactively addressing issues to minimize delays in logistics operations.
- Implemented process improvements that enhanced operational efficiency and reduced processing times for packages.
- Trained new team members on package handling procedures and software systems, fostering a collaborative work environment.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Dock Worker
DHL Express
North Hollywood, CA
07.2022 - 06.2023
- Used hand-held scanners and physical logs to accurately track item movements.
- Operated forklifts and pallet jacks to efficiently move freight within warehouse environment.
- Loaded and unloaded shipments, ensuring accurate placement and secure handling of cargo.
- Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
- Trained new dock workers on equipment usage and best practices for efficient operations.
- Collaborated with team members to streamline loading processes, enhancing overall operational efficiency.
Retail Sales Associate
Bath & Body Works
Burbank, CA
09.2021 - 04.2022
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
Associate Food Merchandiser
Klean LLC
North Hollywood
09.2019 - 02.2020
- Learned how to work properly with a team to not slow everyone down
- Extreme attention to detail skills to ensure all orders were satisfactory
- Maintained accurate inventory levels through diligent stock management and regular audits.
- Demonstrated product knowledge to educate customers on features and benefits, driving sales.
- Collaborated with team members to create visually appealing merchandise displays that attracted customers.
- Contributed to team meetings by sharing insights on customer preferences and product trends for improved strategy development.
Skills
- Warehouse Operations
- Warehouse Outbound Operations
- Administrative Support Experience
- Logistics Experience
- Computer Literacy
- Customer service and care
- Problem-solving skills
- Organizational skills
- Clear communication
- Product sales
- Customer Service
- 75 WPM Average
- Team collaboration
- Attention to detail
- Inventory management
Timeline
Outbound Operations Office Agent
DHL Express
06.2023 - 04.2024
Dock Worker
DHL Express
07.2022 - 06.2023
Retail Sales Associate
Bath & Body Works
09.2021 - 04.2022
Associate Food Merchandiser
Klean LLC
09.2019 - 02.2020