Kevin Gragg
Philadelphia,PA
Summary
With a proven track record at Oliver Fire Protection & Security, I excel in project management and technical support, ensuring timely delivery and efficient problem-solving. My leadership in mentoring teams and expertise in equipment repair have significantly enhanced operational efficiency. I adeptly balance customer relations with technical demands, driving project success and client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Support Manager
Oliver Fire Protection & Security
King Of Prussia, PA
08.2019 - Current
- Provided technical support for a team of fire sprinkler technicians to complete difficult projects safely and on time.
- Maintained accurate records of all materials used for each project.
- Worked closely with management team to develop long-term strategies for shop operations.
- Provided technical guidance and support to staff members regarding repairs, maintenance, and troubleshooting of machines.
- Ordered parts for repair jobs as needed from suppliers or vendors.
- Handled various aspects of project management, such as the fabrication of pipe and the procurement of specialized tools.
- Maintained a safe working environment by ensuring all tools, equipment, and machinery were in proper working order.
- Ensured that the delivery of materials was received in a timely manner for multiple ongoing projects.
- Coordinated with other departments to resolve issues that arose from customers regarding products or services.
- Identified process improvements within the department based on customer feedback or industry trends.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Small Engine Mechanic
Niemeyers
Newtown Square, PA
04.2016 - 08.2019
- Performed diagnostics and repairs on a variety of small engines, including lawn mowers, snow blowers, chainsaws and leaf blowers.
- Replaced faulty or worn out components such as fuel lines, carburetors, pistons, rings, gaskets and spark plugs.
- Utilized computer-based diagnostic software programs to troubleshoot issues with small engine components.
- Maintained records of time spent on each job performed.
- Educated customers on the proper operation and maintenance of their small engine products.
- Consulted with customers to understand and meet individual maintenance or repair needs.
- Repaired engines, transmissions, hydraulic systems, brakes, and other components of heavy machinery.
Grounds Crew Member
Edgmont Country Club & Edgmont Golf Club
Edgemont, PA
06.2013 - 04.2016
- Organized supplies for upcoming projects; ordered additional materials when needed.
- Performed regular maintenance of grounds, including mowing, trimming, edging, pruning, and planting.
- Conducted daily inspections of equipment to ensure proper functioning and safety.
- Applied fertilizers and herbicides to lawns and gardens according to safety protocols.
- Maintained irrigation systems by repairing broken lines and adjusting sprinkler heads.
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
Education
Associate of Science - Automotive Technology
Pennsylvania College of Technology
Williamsport, PA05-2015
Skills
- Project management
- Technical support
- Training and mentoring
- Fabrication and equipment repair
- Delivery Schedules
- Equipment inspection
- Customer relations
Accomplishments
- "Blue Diamond" award recipient Summer 2023 in recognition of outstanding achievement and excellence amongst the Oliver team.
Affiliations
- I play drums for several local bands in my free time and have helped organize a handful of local festivals including "Delco Quarantine Open Mic Fest" and "Camp Quarantine."
- I house and breed jumping spiders and make enclosures as well.
- I also have a small freshwater aquarium that I take care of
Certification
ASE Certified (A1-A9) since 2015
References
References available upon request.
Timeline
Service Support Manager
Oliver Fire Protection & Security
08.2019 - Current
Small Engine Mechanic
Niemeyers
04.2016 - 08.2019
Grounds Crew Member
Edgmont Country Club & Edgmont Golf Club
06.2013 - 04.2016
ASE Certified (A1-A9) since 2015
Associate of Science - Automotive Technology
Pennsylvania College of Technology
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