Kevin Guthrie
Oklahoma City,OK
Overview
20
20
years of professional experience
Work History
Quality Assurance Analyst 2
Cox Communications
Oklahoma City, OK
06.2022 - Current
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Organized and maintained work environment to allow for maximum productivity.
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to improve workflows.
- Wrote and maintained detailed internal documentation on developed systems.
Field Network Technician 1
Cox Communications
Oklahoma City, OK
05.2020 - 06.2022
- Troubleshot hardware and software to determine and rectify network problems.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Ran cabling and installed data drops for new node installations.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Maintained thorough understanding of local area and wide area networking and components.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Performed necessary maintenance to support network availability.
Core Technician 3
Cox Communications
Oklahoma City, OK
10.2017 - 05.2020
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Worked with diverse types of weather and ground conditions.
Flooring Contractor
Willis Renovations
Oklahoma City, OK
03.2010 - 08.2017
- Installed hardwood, Tile, laminate and vinyl flooring for multiple residential and commercial clients.
- Utilized saws, nail guns and routers to safely complete flooring installation projects.
- Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
Footwear Associate
Academy Sports Outdoors
Oklahoma City, OK
02.2007 - 01.2010
- Used proper sizing and fit guidelines to provide best experience for customers.
- Suggested additional purchases to customers and directed to store locations.
- Helped customers select shoes to fit specific needs.
- Opened new shipments and stored footwear in storage room according to size and style.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
Customer Service Representative
Albertsons Grocery Store
Oklahoma City, OK
05.2004 - 10.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Putnam City West High School
Oklahoma City, OK03.2006
Skills
- Technical Analysis
- Issue Resolution
- Quality Assurance
- Quality Processes
- Attention to detail
- Critical thinking abilities
- Collaboration and communication
Timeline
Quality Assurance Analyst 2
Cox Communications
06.2022 - Current
Field Network Technician 1
Cox Communications
05.2020 - 06.2022
Core Technician 3
Cox Communications
10.2017 - 05.2020
Flooring Contractor
Willis Renovations
03.2010 - 08.2017
Footwear Associate
Academy Sports Outdoors
02.2007 - 01.2010
Customer Service Representative
Albertsons Grocery Store
05.2004 - 10.2006
High School Diploma -
Putnam City West High School