Kevin Haddad
Dartmouth,NS
Summary
Dynamic Senior Business Analyst and Product Owner with over 28 years of experience in Healthcare, Automotive, and various other industries. Specializes in requirements gathering, process analysis, and technology-driven solutions. Proven ability to bridge the gap between business needs and IT capabilities, translating complex requirements into actionable strategies that enhance operational efficiency. Proficient in both Agile and Waterfall methodologies, consistently delivering results in cross-functional environments while creating comprehensive business process documentation, managing product backlogs, and facilitating key planning activities. Recognized for transforming high-level objectives into executable solutions that prioritize data integrity, attention to detail, and effective communication to ensure alignment between business goals and technological advancements.
Overview
29
29
years of professional experience
Work History
Business & Systems Analyst
NTT Data
01.2014 - Current
- Conduct interviews with all stakeholders to understand business needs.
- Translate business problems into clear, structured requirements (business requirement documents, user stories, use cases).
- Collaborate with technical teams to design solutions that meet business and technical requirements.
- Identify opportunities for automation, standardization, or system optimization.
- Acted as a liaison between business users, vendors, developers, QA teams, and leadership.
- Translate between non-technical business users and technical IT resources.
- Perform in depth data, system, and business analysis.
- Prepared and reviewed technical specifications for development.
- Provided end to end support to the team from requirements, development, testing, user acceptance testing, as well as post deployment verification.
Product Owner
NTT Data
01.2014 - Current
- Acted as the liaison between customers, business leaders, vendors, and the development team.
- Defined and communicates the long-term vision, roadmap, and goals for the product.
- Prepared user stories using Jira to be completed for each sprint and only accepted them when they met the required acceptance criteria.
- Owns, prioritizes, and maintains the product backlog, ensuring user stories are clearly defined and actionable.
- Participated in Agile ceremonies, providing clarification to developers during sprints and accepting completed work.
Senior Programmer Analyst
NTT Data
01.2000 - 01.2014
- Supported, maintained, and enhancing systems related to the following business accounts: Provider and Financial Services, Claims Operations, Reporting and Analysis, Premium Billing / Enrollment, and Automotive Applications.
- Analyzed, coded, unit tested, and string tested numerous batch programs using COBOL, DB2, IMS in MVS/TSO mainframe as well as HP 9000 Unix based environment.
- Provided 24/7 operational support of the on-line / batch applications, problem / user support, and maintenance and enhancement projects as prioritized by the client.
- Creation of testing specifications, test data, and JCL execution.
- Ensured coding met quality assurance standards and was properly documented.
Programmer Analyst
NTT Data
01.1999 - 01.2000
- Responsibilities included compiling programs into Viasoft knowledge repositories from production program libraries for program analysis.
- Analyzed many programs for fractional pricing using Viasoft Insight, Endevor, and Panvalet in order to make the required changes.
- Provided detailed post deployment review to ensure production deployments were as expected for the changes.
Programmer Analyst
Irving Oil Limited
01.1998 - 01.1998
- Analyzed and developed COBOL programs with DB2 and JCL in an MVS/TSO mainframe environment for user specifications.
- Documentation and functional testing of programs.
- Provided detailed post deployment review to ensure production deployments were as expected for the changes.
- Analyzed and corrected daily system/program logical errors and provided 24/7 production support for nightly program errors as part of an on-call rotation.
Work Term
Keltic Year 2000 Inc.
01.1997 - 01.1997
- Created a research document analyzing the Year 2000 problem and the numerous compliance methods that exist.
- Developed knowledge of the CICS programming environment by on-line training.
Education
Bachelor of Science - Structured Programming in COBOL
Millennium Solutions
Bachelor of Commerce - Accounting Major
Saint Mary's University
Skills
- Strong analytical and problem-solving skills
- Requirements gathering
- Business process improvement
- Agile expertise
- Experience in translating between non-technical business users and technical IT resources
- Data analysis
- User acceptance testing
- Adaptability and flexibility
- Teamwork and collaboration
- Cross-functional collaboration
- Software development life cycle
- Systems analysis
Affiliations
- International Institute of Business Analysis Halifax Chapter
- Professional, Academy for Healthcare Management (PAHM)
- Certified SAFe Product Owner/Product Manager
Timeline
Business & Systems Analyst
NTT Data
01.2014 - Current
Product Owner
NTT Data
01.2014 - Current
Senior Programmer Analyst
NTT Data
01.2000 - 01.2014
Programmer Analyst
NTT Data
01.1999 - 01.2000
Programmer Analyst
Irving Oil Limited
01.1998 - 01.1998
Work Term
Keltic Year 2000 Inc.
01.1997 - 01.1997
Bachelor of Commerce - Accounting Major
Saint Mary's University
Bachelor of Science - Structured Programming in COBOL
Millennium Solutions