NIGEL K. FORDE
Brooklyn,NY
Summary
Professional analyst with robust experience in data interpretation, process optimization, and strategic planning. Known for effective team collaboration and consistently delivering impactful results. Strong in analytical thinking, project management, and adapting to evolving business needs. Trusted for reliability, communication skills, and problem-solving capabilities.
Overview
13
13
years of professional experience
Work History
Staff Analyst level II (Training Analyst)
NYC Department of Social Services
New York
11.2023 - Current
- Facilitated comprehensive training sessions and conferences aimed at boosting employee productivity and skill development.
- Led the design and implementation of comprehensive training programs for managerial and supervisory staff. Strategically developed curricula and activities to align with organizational goals and enhance leadership capabilities. Facilitated workshops to empower teams with essential skills and knowledge.
- Analyzed participant needs and experiences to create structured outlines aimed at achieving training objectives.
- Led the design of evaluation techniques to assess training effectiveness by formulating questionnaires and interviewing trainees. Oversaw performance measurement and evaluation of trainer effectiveness and training objectives.
Housing Inspector
NYC Housing and Preservation Department
New York, NY
06.2022 - 11.2023
- Performed thorough internal and external building inspections to ensure structural integrity and safety.
- Developed training programs for new inspectors to enhance understanding of building code enforcement.
- Assessed building conditions through reinspecting to verify compliance with established codes and regulations.
- Facilitated the inspection process for court orders, verifying adherence to established legal requirements.
- Developed and implemented comprehensive training sessions for new inspectors to ensure compliance with industry standards.
Housing Asst
New York City Housing Authority
09.2021 - 06.2022
- Performed recertification and issued new housing lease for applicants
- Interviewed applicants to gather information for leasing and maintenance issues
- Performed move- in and move- out inspections of applicant’s apartment
- Operated Switch board and route calls to appropriate person
- Wrote up and inspected incident reports
Apprentice
United Derrick International, Local 197 Long Island City
09.2019 - 06.2022
- Established and maintained safe setups of burning equipment to support welding operations.
- Monitored welding activities to maintain safety standards and protect personnel.
- Performed systematic assembly and disassembly of scaffolds and cranes, adhering to safety protocols and project specifications.
- Reviewed technical drawings and installed components to meet project requirements.
- Conducted thorough checks to secure workstations at the beginning and conclusion of daily operations.
- Executed safe and efficient operation of various power tools to support project completion.
Store Manager
Auto Zone
Brooklyn, NY
02.2019 - 03.2021
- Oversaw hiring processes and established disciplinary measures to maintain a productive workforce.
- Conducted thorough assessments of financial documents to guarantee precision and reliability.
- Managed cash handling operations and completed nightly deposits to uphold accurate financial records.
- Monitored stock levels and conducted daily assessments to enhance loss prevention efforts.
Store Manager
Family Dollar
Brooklyn, NY
02.2016 - 10.2019
- Oversaw hiring processes and established training protocols to cultivate a disciplined workforce.
- Coordinated assignment delegation among staff and verified completion timelines to maintain workflow effectiveness.
- Achieved timely resolution of work orders, contributing to operational success. Enhanced customer satisfaction by addressing complaints and queries effectively. Drove team collaboration to resolve issues and improve service delivery.
- Systematically maintained files and meticulously verified financial records for precision and reliability.
- Processed cash transactions and completed nightly electronic deposits to maintain operational efficiency.
Inspector
NYC Department of Consumer Affairs
New York, NY
10.2013 - 07.2015
- Ensured compliance with laws, policies, and regulations to uphold consumer protection standards in business practices.
- Evaluated and documented consumer grievances to detect and address potential fraud and deception in business operations.
- Crafted comprehensive narratives to reinforce findings of violations observed during inspections.
- Articulated and defended NYCDCA's position at administrative hearings concerning issued violations.
- Carried out detailed undercover inspections in each of the five boroughs to identify potential issues and enhance operational integrity.
Education
MBA - Business Administration
Keller Grad School of Mgmt
New York, NY01-2009
Bachelor of Science - Facility Management/Industrial Technology
Farmingdale State University
Farmingdale, NY01-2006
Liberal Arts and Science Teaching Certificate -
New York State
07-2004
Associate of Applied Science - Computer Drafting and Designing Technology
New York City College of Technology
Brooklyn, NY01-2003
Skills
- Experienced with Excel, Word, Access, and PowerPoint
- Ability to meet tight deadlines
- Strong analytical problem-solving skills
- Strong oral and written communication abilities
Timeline
Staff Analyst level II (Training Analyst)
NYC Department of Social Services
11.2023 - Current
Housing Inspector
NYC Housing and Preservation Department
06.2022 - 11.2023
Housing Asst
New York City Housing Authority
09.2021 - 06.2022
Apprentice
United Derrick International, Local 197 Long Island City
09.2019 - 06.2022
Store Manager
Auto Zone
02.2019 - 03.2021
Store Manager
Family Dollar
02.2016 - 10.2019
Inspector
NYC Department of Consumer Affairs
10.2013 - 07.2015
MBA - Business Administration
Keller Grad School of Mgmt
Bachelor of Science - Facility Management/Industrial Technology
Farmingdale State University
Liberal Arts and Science Teaching Certificate -
New York State
Associate of Applied Science - Computer Drafting and Designing Technology
New York City College of Technology