Kevin Hagamin

Accomplished Regional Account Manager equipped to drive competitive growth across current accounts and consistently bring in new business. Builds and maintains sales pipelines for new leads and oversees successful servicing strategies for Phildalehia Maryland Delaware and DC-area accounts. Proven leader with eye for spotting and developing sales talent. Regional Account Manager bringing 8 years of experience and a successful sales profile. Comprehensive knowledge of sales and negotiation tactics with commitment to building long-term relationships to consistently bring in new clients. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

• Performed regular follow-ups with clients to ensure they are satisfied with our services.
• Implemented effective processes that resulted in increased efficiency of operations within the region.
• Developed innovative solutions tailored specifically for each client's unique requirements.
• Negotiated long-term contracts with large customers in the region.
• Developed relationships with key stakeholders in the region to drive new business growth.
• Provided training sessions for junior staff members on best practices related to sales techniques and account management processes.
• Engaged in cold calling activities for lead generation purposes.
• Conducted site visits and sales meetings with clients.
• Managed client relationships, providing exceptional customer service to ensure satisfaction and retention.
• Participated in networking events to build relationships with potential clients.
• Discovered new markets and located future opportunities for business growth.
• Built and maintained strong relationships with major stakeholders in the industry.
• Developed and implemented sales strategies to increase revenue by 40% in less than a year.
• Monitored usage trends of SaaS products across various platforms.
• Collaborated with stakeholders to design innovative learning strategies that met organizational objectives.
• Identified areas of opportunity in existing curricula; designed additional courseware accordingly.
• Assessed performance gaps through surveys, interviews and focus groups; made recommendations for improvement based on findings.
• Developed training procedures and program curriculum to support corporate objectives.
• Enhanced curriculum using design thinking and adult theory for optimal trainee experiences Collaborated with internal and external stakeholders to identify and address learning needs Served as project lead for multiple high priority activities to meet business unit needs.
• Monitored changes in industry standards and best practices related to mortgage accounting processes.
• Collaborated with team members to develop effective strategies for reducing delinquencies while maintaining profitability.
• Researched complex mortgage regulations and proposed solutions for compliance issues.
• Collaborated with local, regional, and national C-Suite Executives on various project proposals, contract negotiations, business development needs, and marketing strategies Supervised, trained, coached teams to successful sales outcomes Designed business development presentations and proposals for prospective corporate and small business partnerships.
• Created marketing plans and campaigns to promote products or services to new and existing clients.
• Provided comprehensive reports on sales performance metrics for management review.
• Managed personal and departmental monthly recovery goals Developed call strategies to support operations, while ensuring adherence to all federal and state guidelines.
• Managed the development of staff by providing guidance, feedback and support when needed.
• Analyzed current operational processes and performance, recommending solutions for improvement.
• Managed and maintained delinquent residential mortgage accounts for HSBC Bank Ensured all team members adherence and compliance with FDCPA policies and laws.
• Created comprehensive reports for senior leadership outlining portfolio performance metrics and related insights.
• Attended conferences and seminars regularly in order to gain knowledge about best practices in the field.
• Developed and integrated sales and credit strategies best aligned with regional business demographics and marketing plan in achieving and exceeding quarterly business development and revenue goals Trained and coached branch associates on banking, lending, and investment services offered to individual and business customers.

References available upon request